SMB Customer Success Manager

Overview

Employer Industry: Loyalty and Guest Engagement Platform for Restaurants

Why consider this job opportunity:

• Salary up to $95,000
• Strong potential for career advancement and internal promotions
• Opportunity to work in a fast-paced, innovative environment
• Engage with a diverse range of clients, enhancing customer satisfaction and loyalty
• Collaborative company culture that values empathy and diverse perspectives
• Work with cutting-edge technology in a rapidly evolving industry

• Conduct regular, data-focused account reviews to drive customer outcomes and resolve issues proactively
• Maintain accurate records of customer interactions and feedback to improve future strategies
• Stay updated on product developments and industry trends to provide knowledgeable support to customers
• Escalate issues as needed to ensure timely resolution and customer satisfaction
• Provide strategic support and enablement to clients, acting as an extension of their business

• Minimum of 3 years of account management experience in complex SaaS software
• Proven expertise in client retention strategies and ensuring high customer satisfaction
• Ability to thrive in a fast-paced environment and work effectively as part of a team
• Familiarity with CRM software, with Salesforce and/or Catalyst being an asset
• Exceptional verbal and written communication skills for engaging with clients and stakeholders

• Experience in the restaurant or hospitality industry
• Strong analytical skills to track customer health and identify improvement areas
• Proven ability to handle objections from multiple perspectives and stakeholders
• Technical acumen to effectively communicate complex concepts
• Demonstrated success in driving customer outcomes and resolving issues ahead of renewal

#Loyalty Programs #Customer Engagement #SaaS #Account Management #Career Growth

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