Senior Counselor

Job Description - Senior Travel Counselor (170005VF)

Carlson Wagonlit Travel Sato Travel (CWTSatoTravel) is seeking an experienced and talented Travel Counselor for our Fort Wainwright, Alaska onsite location. As a Travel Counselor, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.

"CWT is a global company that feels like a small employer, where I m valued and not just a number. I have had so many opportunities and there is still room to grow."

My Journey, My CWT

As the U.S. military and government division of Carlson Wagonlit Travel (
CWT
), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.

• You will delight the traveler/travel arranger and all CWTSatoTravel clients
• Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation
• Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience
• Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems
• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
• Connect with the caller to build trust and credibility even if the person is unknown.
• Be a trusted advisor by offering informed and insightful recommendations which provide the very best Traveler experience in each situation.
• You will strengthen the CWTSatoTravel brand
• Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation
• Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate
• Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business
• Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
• You will build CWTSatoTravel’s value
• Possess a strong understanding of travel trends and industry best practices
• Seek higher levels of performance continuously
• Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each Traveler/travel arranger feel special.

We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits:

• High school diploma or equivalent
• Minimum 1-3 years travel counselor experience
• Excellent industry knowledge and reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation
• Knowledge of ticketing procedures
• Proficiency in a minimum of one native GDS
• Ability to meet and maintain required performance standards
• Excellent customer service and communication skills required
• We are willing to train a professional and/or student looking to gain experience within the travel industry

Americorps/Peace Corps and other national service alumni are encouraged to apply

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