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Customer Success Manager
Job in
Willow, Matanuska-Susitna Borough, Alaska, 99688, USA
Listed on 2026-02-28
Listing for:
Thanx
Full Time
position Listed on 2026-02-28
Job specializations:
-
Business
Client Relationship Manager, Business Development
Job Description & How to Apply Below
Employer Industry: Customer Loyalty and Engagement Technology
Why consider this job opportunity:
- Salary up to $120,000
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with prominent restaurant brands and drive customer success
- Engage directly with C-Suite executives to shape strategic outcomes
- Flexibility to adapt in a fast-paced and innovative environment
- Manage a portfolio of key accounts to ensure adoption and strong customer health in alignment with retention revenue goals
- Develop success plans to achieve customer goals through effective use of the employer's tools
- Analyze customer data to drive ROI and make strategic recommendations
- Collaborate with cross-functional teams to deliver quality outcomes for customers
- Present insights and strategies to C-Suite executives and other key stakeholders
- 4-5 years of software/B2B customer success management experience
- Experience managing complex customer portfolios with 100+ location merchants in the restaurant, retail, and service industry
- Strong written and verbal communication skills, with comfort in public speaking
- Bachelor's degree (BA/BS)
- Familiarity with software tools such as Salesforce, Catalyst, Front, and Notion
- Understanding of startup environments and ability to thrive in a fast-paced setting
- A blended creative and analytical approach to problem-solving
- Experience in presenting training programs and executing marketing plans with established marketing executives
#Customer Success #B2B #Career Opportunity #Customer Engagement #Innovation #Restaurant Industry
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