FullTime Bilingual Spanish Member Service Representative Alamosa

Overview

This Member Service Representative position provides superior member service, driving satisfaction and retention by helping members take full advantage of Ent’s full range of products and services. The primary purpose is to meet accurate and professional member transactions, enhance member awareness of existing products and services, and regularly meet monthly sales standard goals while complying with credit union policies, procedures, and financial regulations including the BSA and CFPB.

Monday through Friday 8:00 am to 6:00 pm (shift variations) and Saturdays 8:30 am to 12:30 pm.

• Providing quality member service through accurate and professional face‑to‑face member interactions including basic monetary transactions, new member account creation, and account maintenance, focusing on member retention and acquisition.
• Accountable for discovering and meeting member needs by regularly achieving monthly sales standards through product offering in all areas, including, but not limited to, deposit and lending products, credit and debit cards, investments, and business banking.
• Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Union’s Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA and CFPB.
• Bank Secrecy Act:
  Remaining cognizant of and adhering to Ent policies, procedures, and regulations pertaining to the Bank Secrecy Act.

High School Diploma/G.E.D. or Equivalent.

• 6+ months Customer Service experience in Financial Services or Retail Delivery. Required
• 6+ months Sales experience. Preferred

• Enthusiastic attitude regarding helping our community.
• Strong emphasis on member service and offering appropriate cross‑sell / upsell opportunities to the member.
• Strong attention to detail and accuracy of all transactions is of critical importance.
• Professional and courteous communication skills are of critical importance.
• Proficient in basic math (addition, subtraction, multiplication, and division).
• Comfortable handling physical money with a high level of accuracy with members directly.
• Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests.
• Able to use 10‑Key by touch is preferred.

• None

• Standing – Occasionally
• Walking – Occasionally
• Sitting – Frequently
• Lifting – Rarely (40 lbs)
• Carrying – Rarely
• Pushing – Rarely
• Pulling – Rarely
• Balancing – Rarely
• Stooping – Rarely
• Kneeling – Rarely
• Crouching – Rarely
• Crawling – Rarely
• Reaching – Occasionally
• Handling – Occasionally
• Grasping – Occasionally
• Feeling – Occasionally
• Talking – Frequently
• Hearing – Frequently
• Repetitive Motions – Frequently
• Eye/Hand/Foot Coordination – Occasionally
• Noises louder than normal speaking volume – Occasionally
• Temperature Changes – Rarely
• Atmospheric Conditions – Rarely

Pay range: $18.75 to $19.75 per Hour (S10). Final compensation will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity. This position is eligible for a monthly incentive plan.

• Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
• 401(k): 3% automatic contribution after three months, plus up to 6% matching.
• Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10,000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home, car, and personal loans.

We anticipate this position to close on 01/19/2026. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR 60-1.35(c)