Shift Supervisor Alamogordo

Shift Leaders consistently keep our brand promises, help inspire teams, and deliver great results. They understand the importance of providing an engaging environment for restaurant teams and guests. A Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence.

• Coach, train, and develop team members around processes and procedures at each station.
• Actively participate in team huddles, offering great ideas.
• Consistently thank the team and celebrate success.
• Serve as a role model and coach Brand service behaviors.
• Address bottlenecks, monitor Speed of Service, and manage chicken drops.
• Ensure the restaurant is welcoming and clean.
• Spend time with guests in the dining room, doing table touches throughout the shift.
• Support the team in resolving guest concerns quickly.
• Ensure product quality and all standards are met during their shift.
• Provide ideas to the General Manager to improve guest metrics and feedback.
• Lead each shift by delegating duties, assigning tasks, and following up with team members.
• Be proficient in each area of the restaurant to assist when necessary.
• Use shift tools and routines to meet Quality, Service, and Cleanliness Standards (QSC).
• Ensure accuracy of inventory and waste tracking.
• Review and approve invoices and inter-store transfers (ISTs).
• Check people charts and production planning, making necessary adjustments.
• Follow through with action plans for Employee Engagement, Voice of the Guest, and Operational Assessments during the shift.

• Minimum Age: 18 years old
• Previous restaurant leadership experience preferred