Information Technology Specialist

Summary

Organizational

Location:

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Field Support Directorate, Southwest, Northeast and West Region.

Vacancies are as follows:

• One in Deming or Lordsburg, NM
• One in Columbus, Lordsburg, or Alamogordo, NM
• One in Artesia, NM
• One in Boston, MA
• Two in San Francisco, CA

Location Preference:
You may select ONE location where you would be willing to work.

Joining Customs & Border Protection will allow you to use your expertise in Information Technology (IT) principles, concepts and methods to support Information Technology systems and services. The position starts at a salary of $74,678.00 (GS-11, Step
1) to $ (GS-12, Step 10) with promotion potential to $116,362 (GS-12 Step 10). Some positions fall under a special pay rate depending on the series, grade level and location of the position.

• Diagnosing and resolving problems in response to customer reported incidents.
• Researching, evaluating and providing feedback on problematic trends and patterns to support customer support requirements.
• Interacting with internal and external stakeholders as the Subject Matter Expert to provide IT guidance and solutions and providing customer training as required.
• Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitors network performance.
• Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies, principles and practices.

• You must be a U.S. Citizen to apply for this position.
• Males born after 12/31/1959 must be registered with Selective Service.
• Primary U.S. residency for at least three of the last five years.
• All pre-employment processes will be conducted in English.
• You may be required to pass a background investigation.
• CBP follows the DHS Drug‑Free Workplace Plan for drug testing procedures.
• As an employee of CBP, you will be required to adhere to all government ethics standards, including the criminal conflict of interest statutes.
• DHS uses E‑Verify to confirm eligibility of all newly hired employees to work in the United States.
• Bargaining Unit:
  This is a bargaining unit covered position, represented under the National Treasury Employees Unions – NTEU.

Basic Requirement:
Individuals must have IT‑related experience demonstrating each of the four competencies listed below.

• Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
• Customer Service – Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
• Oral Communication – Expresses information to individuals or groups effectively, takes into account the audience and nature of the information, makes clear and convincing oral presentations, listens to others, attends to non‑verbal cues, and responds appropriately.
• Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

You qualify for this position if you meet the basic requirement listed above and possess one year of specialized experience as described below.

GS‑11 Grade Level

• 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as analyzing, planning, integrating and configuring network systems hardware.
• Diagnosing and resolving network problems, hardware/software interface and interoperability problems.
• Testing, installing, configuring and maintaining networks including hardware, middleware and software to ensure conformance to national standards.
• Evaluating new hardware and software technologies for potential inclusion into the enterprise.

Education Substitution: GS‑11 – Education substitution requirements for this grade level are located in the education section of this announcement.

GS‑12 Grade Level

• 1 year of specialized experience equivalent to at least the next lower…