Assistant Store Manager

03641 Assistant Store Manager – Sally Beauty

Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. They develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.

• Brand (30%) – Provides supervision and supports the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience that maximizes sales/KPIs and drives customer loyalty. Emphasis is placed on both the in‑store selling model and Omni‑channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as the main point of contact to resolve customer issues and concerns.
  
  Analyzes store trends and can anticipate customer demands.
• People (30%) – Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build a strong network of external candidates to fill positions when required. Identifies strengths and development opportunities for each associate and addresses them through coaching or counseling. Holds the team accountable to Company policies and expectations. Maintains positive associate relations by resolving concerns and keeping associates informed of relevant Company information.
  
  Builds strong working relationships with Store Manager peers and maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
• Operations (30%) – Ensures execution of all company processes through training, management, analysis and continuous improvement. Supports all processes that back digital strategies such as Omni‑channel fulfillment (SFS/SDD/BOPIS). Manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Provides timely and accurate follow‑through with Company directives, assignments and projects.
• Safety / Loss Prevention (10%) – Ensures the store environment is safe for associates and customers; all policies and procedures are followed and enforced. Protects company assets by ensuring inventory and cash control procedures are followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Can effectively communicate with team and management
• Must have scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

• Passionate Learner – Desire to grow and learn
• Flexible & Agile Adapter – Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
• Talent Builder – Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success
• Effective Communicator – Expresses information candidly and straightforwardly, creating an engaging and inviting environment
• Team Builder – Develops strong partnerships and engages with all associates at all levels and across different functions/segments within the Company. Understands the importance of inclusion.
• Customer Focused Partner – Understands and works to meet the needs of external and internal customers
• Results Driver – Drives and delivers plans, holds self and team accountable to a high standard to…