Case Aide

Overview

Job Description:

Case Aide

JOB TITLE Case Aide

PROGRAM Refugio Unaccompanied Children Shelter

REPORTS TO Program Director

SALARY $20.86

LOCATION Alamo, TX

JOB TYPE Full-Time

WORK SCHEDULE Five Days per week, 40 Hours per week, 12 Months per year

General Description
The Case Aide is assigned to provide support to a program and is responsible for assisting in the day to day tasks to ensure that services are provided in a timely manner. The Case Aide is required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours and weekends.

The ideal candidate for our program is a self-motivated and dedicated person who is excited and passionate about helping children, staff, and external stakeholders. You are also a personable, energetic, and empathetic person who can manage multiple projects in a prioritized manner to meet our internal Urban Strategies goals.

• Ability to provide guidance and support to staff.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and ability to maintain accurate records.
• Adapt to unexpected circumstances, think critically and is resourceful.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Adapt to frequent changes and bring new ideas and innovations to the workplace.
• Foster a harmonious work environment and find mutually beneficial resolutions that promote teamwork.

• Education:
  
  High School Diploma or GED
• Experience:
  
  30 hours of higher education or 1 year experience working in education or social services
• Fluent in English and Spanish (verbal/written)
• Effective communication and interpersonal skills to successfully interact with caseworkers and other stakeholders
• Strong organizational and problem-solving skills to manage multiple tasks and priorities
• Ability to handle sensitive and confidential information with discretion
• Proficiency in Microsoft Office and data entry systems
• A valid driver's license, available to travel for meetings or training

• Perform secretarial and administrative duties for program staff including answering telephone, filing, drafting, and preparing correspondence/memorandums, and compiling a variety of reports.
• Perform general office duties, such as ordering supplies, submitting requisitions, and maintaining records management database systems.
• Manage, track, approve and complete appropriate forms for procurement and maintain inventory of items and supplies for the program.
• Notify, coordinate and schedule staff for training. Maintain employee training records and due dates and collaborate with the Training Department for compliance.
• Coordinate a variety of practices and procedures regarding human resources administration, such as assisting with onboarding, orientation, and timekeeping.
• Help maintain the program’s daily calendar and assist with scheduling and securing travel arrangements for staff.
• Maintain accurate and current information for billing, travel expenses, data collection, quarterly stats, accounts, and budget.
• Research, develop, and implement systems to aid the program’s functionality to become more operationally efficient.
• Provide effective support by being actively involved in tracking and implementation of department strategic goals.
• Maintain an elevated level of knowledge of all departments’ functions and activities in order to respond to internal and external inquiries and requests for information and departmental support.
• Responsible for assisting with cross-departmental communication and helping facilitate information, as needed.
• Monitor and maintain compliance with the organization’s policies, funding sources, and licensing, as applicable.
• Provide scheduling support, assist in prioritizing, and organizing projects to meet required time frames.
• Assist in coordinating various meetings and events in compliance with program needs.
• Develop agendas, take notes, and manage action items for meetings.
• Develop and improve processes, in collaboration with other departments to eliminate complexity, ensuring workflows are streamlined and easy to…