IT Technical Support Engineer

About Us

With more than 2 million nautical miles sailed and 50,000 days at sea, Saildrone has earned the trust of governments worldwide. Our unmanned surface vehicles (USVs) deliver continuous, real-time intelligence in the toughest oceans on Earth—giving our partners faster awareness, stronger security, and a decisive edge at sea.

Our USVs are long-range, extreme-endurance platforms powered by advanced sensors and proprietary AI - they have been designed to operate where no crewed vessel can. They collect critical insights above and below the surface to support border security, law enforcement, naval operations, and undersea infrastructure protection.

Headquartered in Alameda, CA, with offices in Washington, DC, and global deployment hubs, Saildrone operates missions worldwide. Join a fast-moving, mission-driven team at the intersection of AI, autonomy, and defense technology—where data turns into intelligence, and intelligence drives action.

Saildrone is looking for a proactive IT Technical Support Engineer to join our corporate IT team. In this role you will collaborate and engage with all Saildrone employees and contractors to provide human-centric support and solutions to solve day to day dilemmas, inspire continuous improvement throughout the organization, and participate in contributing new efficiencies to enable the company to scale and meet the growing demands for the solutions our vehicles and services provide to help understand and protect our oceans.

The primary duties of the IT Technical Support Engineer role will be supporting internal end-users at all stages of their engagement with the company, starting with preparing for their first day by ensuring their accounts and hardware are ready for them on their first day, supporting them throughout their tenure, and helping wish them fair winds and following seas when they move on to their next adventure.

As a growing Defense Industrial Base contractor, it is imperative that Saildrone’s IT department be dynamic, flexible and creative. Saildrone moves quickly, and effectively supporting the company’s needs requires out of the box thinking while coloring within the lines of the regulatory frameworks which defense contractors must follow.

This position provides opportunity for growth with access to training, an annual professional development stipend, and opportunities to support and participate in projects covering all aspects of IT  Saildrone grows, we hope you’ll grow with us.

• Gracefully provide accurate technical support to on-site and remote users around the world
• Attentive ownership of assigned support tickets through consistent communication, responsible escalation, and informed hand-offs
• Participate in maintaining accurate equipment inventory
• Helpdesk on-call rotation
• Configure and deploy end-user systems
• User account on-boarding/off-boarding
• Lead end-user training and on-boarding sessions
• Follow known procedures with accuracy and consistency
• Demonstrate initiative and maintain a high degree of professional conduct at all times
• Seek opportunities to improve knowledge, skills, and performance
• Troubleshoot and support shared office systems such as printers and conference room AV systems
• Create and update documentation (internal and end-user facing)
• Collaborate with teammates to improve IT Department processes and procedures
• Thrive in a dynamic, fast-paced environment

This role has the opportunity to interact with:

• Wired and wireless networking infrastructure
• Physical security and access control systems
• Palantir Foundry
• Net Suite
• CAD/Design Software (NX, AutoCAD, Altium)
• Product Lifecycle Management (Siemens Teamcenter X, Propel)
• Manufacturing Execution and Quality Management Systems

• Ability to work on-site, full-time at Saildrone’s headquarters in Alameda, CA
• Capable time management skills
• Methodical and accurate troubleshooting
• Clear written and verbal communication
• Ability to know when to elevate
• A passion for IT Technology and Service Delivery
• Friendly disposition and great sense of humor
• Loves working with and helping people
• Ability to lift up to 30 pounds

This role requires experience supporting or…