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IT Business Analyst Systems Analyst IT Consultant CRM System

Salesforce Service Cloud Analyst: Shape Case Mgmt & CX

Job in Alameda, Alameda County, California, 94501, USA
Listing for: P2PSoftTek Inc
Full Time position
Listed on 2026-03-05
Job specializations:
  • IT/Tech
    IT Business Analyst, Systems Analyst, IT Consultant, CRM System
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A technology solutions company is seeking a Salesforce Service Cloud Business Analyst to analyze business needs and translate them into functional solutions. Responsibilities include leading stakeholder workshops, designing specifications, supporting Salesforce configurations, and driving continuous improvement in customer service processes. The ideal candidate will possess strong analytical, communication skills, and a deep understanding of Salesforce capabilities, ensuring that all solutions effectively meet business goals.
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