IT Service Technician

Job Description And Duties

Under the general supervision of the Information Technology Supervisor II (ITS II) the Information Technology Associate (ITA) responds to all DIR users providing timely, courteous, and effective technical support of computer hardware and software according to the IT Service Level Agreement. The ITA will analyze, develop and document business processes utilizing industry’s best practices and standard methodologies.

To be considered for this position, applicants must be either reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. Applicants must be authorized to work in the United States. Visa sponsorship is not available.

Exam bulletin:

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% – 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, visit the California Department of Human Resources website.

Location:

1515 Clay Street, Suite 401, Oakland, CA 94612. The ITA works in an open‑spaced, partitioned, climate‑controlled office environment in a high‑rise building under natural and artificial light within walking distance of public transportation. The role involves substantial computer work, including document creation, research, email correspondence, and other related tasks. The ITA may perform additional duties as assigned, including work in other functional areas to cover absences, equalize work periods, or balance workload.

The incumbent must work full time in the office and is eligible for a hybrid telework schedule after the probationary period.

Physical requirements:

Ability to unpack, move and install IT equipment and navigate IT equipment around the work area to connect/disconnect network and power cables. Must be able to lift up to 40 pounds.

Applicants must be eligible for appointment (e.g., must take and pass examination). Applicants must be authorized to work in the United States. Visa sponsorship is not available.

Completed applications and all required documents must be received or postmarked by the final filing date to be considered. Final filing date: 02/28/2026.

• State Examination/Employment Application STD Form 678 (or electronic equivalent) showing experience and education relevant to the Minimum Qualifications.
• Resume.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.