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Salesforce Service Cloud: Business Analyst Seamless CX
Job in
Alameda, Alameda County, California, 94501, USA
Listed on 2026-02-04
Listing for:
TechDigital Group
Full Time
position Listed on 2026-02-04
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst
Job Description & How to Apply Below
A leading technology consulting firm is seeking a Salesforce Service Cloud Business Analyst in California. This role focuses on analyzing business needs, gathering requirements, and translating them into functional Salesforce solutions, particularly in case management and omni-channel routing. The ideal candidate will lead workshops, support configuration, and work collaboratively in Agile sprints to drive continuous improvement in customer service. Strong analytical and communication skills are essential to thrive in this position.
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