IT BRM – Sales Operations Manager

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The IT BRM, Sales Operations Manager serves as a strategic technology partner to the sales Operations team globally focusing on LATAM region, acting as a key thought leader and change agent. This role is empowered to recommend, scope, and implement cross-functional processes and systems that directly enhance operational efficiency and elevate the positioning of the Free Style Libre brand in the healthcare provider marketplace.

• Lead technology strategy and execution for Sales Operations, aligning IT capabilities with business goals.
• Drive innovation and continuous improvement across commercial operations and analytics platforms.
• Manage and enhance applications that support field sales effectiveness, ensuring optimal engagement with healthcare providers.
• Collaborate with cross-functional teams to identify opportunities for process optimization and technology enablement.
• Champion change, foster creativity, and support initiatives that improve performance and drive strategic outcomes.
• Provide governance and oversight for large-scale, multi-disciplinary projects and programs.

• Strategic Portfolio Alignment
  :
  Ensure that programs, projects, and applications within the portfolio align with organizational strategy through consistent and predictable delivery. Collaborate closely with commercial and corporate IT teams, leveraging deep business process knowledge, evolving technologies, and relevant regulations.
• Sales Performance Enablement
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  Provide the Sales Operations team with a comprehensive view of sales performance to quickly identify issues and opportunities. Drive standards and actions that enhance sales activities, and monitor/report on these metrics.
• Operational Excellence
  :
  Possess a strong grasp of key operational metrics and performance indicators. Apply real-world experience to implement effective operational sales programs.
• Business Process & Requirements Analysis
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  Proactively analyze business processes and document requirements to gain a deep understanding of products and their needs.
• Technology-Driven Innovation
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  Identify opportunities to apply technology for new business initiatives, process improvements, and cost efficiencies. Evaluate alternative solutions and recommend feasible options, often leveraging new or existing technologies.
• Global Synergy
  :
  Take a global perspective on tools, platforms, and processes to share learnings and drive synergy across diverse regions within ADC.

• Technology Strategy & Enablement
  :
  Provide strategic insights to business units on leveraging technology to enhance organizational capabilities. Drive the development of a robust tech stack to support commercial operations and analytics team.
• Application Management & Enhancement
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  Oversee and continuously improve multiple applications that empower the field sales team to effectively promote the…