IT Systems Engineer

General Summary

The IT Systems Engineer provides services to employees with information technology issues and requests involving end‑user system development and delivery. Develops client systems solutions; manages client systems and software life cycles; acts as an escalation point for resolving complex client systems and end‑user issues; identifies incident and problem trends; develops long‑term solutions to recurring problems. Works closely with other IT teams to ensure the highest levels of operational excellence.

• Lead endpoint‑related development/implementation activities*
• Create and maintain all aspects of end user systems standardization strategy, including asset life cycles*
• Hands‑on experience on various tools includes Intune, SCCM, JAMF, Entra , AD, MS GPO
• Design, deploy, and manage Apple Mac end‑user systems, including hardware provisioning, software installations, and OS configurations (Windows, macOS, iOS etc.)
• Implement and maintain MDM solutions (e.g., Jamf Pro, Microsoft Intune, or similar) for device enrollment, policy enforcement, application deployment, and remote management of Mac fleets
• Develop and enforce access policies using Active Directory and Entra , including group policies, conditional access, multi‑factor authentication (MFA), and role‑based access control (RBAC) to ensure compliance with security standards
• Troubleshoot and resolve end‑user issues related to Windows & Mac hardware, software, networking, and integration with enterprise systems, providing Tier 2/3 support
• Automate software installation, configuration, and uninstallation activities and procedures*
• Document maintenance and troubleshooting procedures*
• Develop operations procedures and tools to improve operational efficiency and reliability for client systems*
• Integrate operational procedures and automation to improve consistent delivery*
• Automate routine tasks through scripting (e.g., Bash, Python, or Apple Script) and integrate with tools
• Manage Infrastructure Lab for client systems initiatives, including development and testing*
• Mentor Penumbra’s IT support staff *
• Maintain effective relationships with customers*
• Actively listen to customers’ needs and requests, ensuring they are fully understood with appropriate expectations, effectively set and delivered. *
• Assist in refining strategy and overseeing client integration for acquisitions
• Manage and maintain vendor relationships, vendor contracts, and road maps related to PCs, Macs, smartphones, tablets, peripherals, printers, software, and cloud services
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures. *
• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company. *
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• Perform other work‑related duties as assigned.

* Indicates an essential function of the role

• Bachelor’s degree in Computer Science, Engineering, or a related field with 10+ years’ experience providing enterprise level end user support, or an equivalent combination of education and experience
• Experience configuring Active Directory, Group Policy, DNS, DHCP, RDP, Print Management, Microsoft Windows, Mac OS, Office 365, Adobe Creative Cloud, and Anti‑virus/anti‑malware utilities
• Strong expertise in MDM tools such as Jamf Pro, Microsoft Intune, jumpcloud, or Kandji, including hands‑on experience with zero‑touch deployment and compliance monitoring
• Advanced scripting and automation skills (e.g., Power Shell or Python, for cross‑platform tasks)
• Excellent troubleshooting skills, with the ability to diagnose complex issues involving hardware, software, and network connectivity
• Relevant certification such as Jamf/Intune/Entra
  
  ID/Azure administrators will be a PLUS
• Excellent oral, written, and interpersonal communication skills
• Problem solving skills, resilience, ability to prioritize changing demands
• Medical device, pharmaceutical, biotech, or other regulated industry experience desired
• High…