Clinical Quality Manager RN; Bay Area - Mental Health

$10,000 Sign On Bonus Join Our Compassionate Team

The Clinical Quality Manager is responsible for actively managing and promoting the organizational quality and risk management infrastructures. Responsibilities include, but are not limited to, planning and orchestration of onsite quality rounding processes, identifying process improvement needs, supporting implementation of program plans for improvement, conducting root cause analyses, supporting survey preparation, policy development, and incident review.

Salaried Full Time Status Position at 40 Hours per Week. Monday - Friday, 8:00am - 5:00pm

Expected starting wage range is $ - $. Plus $10,000 Sign On Bonus. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

• Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders.
• Actively manages, supports, and promotes quality improvement and risk management processes and outcomes.
• Implements standard performance improvement and risk management methods (PDSA and Root Cause Analysis).
• Operationalizes processes to support standards compliance.
• Facilitates continuous survey readiness activities.
• Guides the organization through survey processes and findings.
• Supports/facilitates improvement processes across programs to further the clinical standardization process for Telecare programs (best practices, clinical initiatives, trends discovered in surveys and or other practices).
• Leads quality and risk management process improvement from inception to final resolution.
• Provides Program Support that includes, but is not limited to, the following:
• Autonomously organizes, plans, and facilitates the internal quality rounding process for programs in their region. Analyzes findings, completes reports, and collaborates with programs in the development of a program-driven plan of improvement. Plans Quality Review Process in a timely manner to assess the status of individual programs with adequate time for correction prior to external audits. Develops collaborative short term and long-term plans of improvement specific to individual programs addressing the findings in the Quality Reviews, and / or regulatory reviews in collaboration.
• Communicates clinical findings to program administrator and administrative staff in a manner that preserves the collaborative working process.
• Provides individualized program assistance, leading in-depth system analysis, root cause analysis, development of improvement plans, implementation, and re-evaluation. This may include consultation, technical assistance and training to program Administrator, Clinical Director, and Director of Nursing. This may occur through the quality rounding process, regulatory review process, and orientation of new hire and / or promoted employees.
• Applies project management methods with planning, clear communication of timelines, commitment to timely deliverables, holding oneself and others accountable to timelines, swift responses to requests, regular updates on project status, facilitation of productive meetings, and being prepared.
• Assess patient safety culture by ensuring policies, procedures, CPI training and drills being adhered to; understand how to use, to train to, and access data in the adverse and sentinel event databases and Qlik.
• Acquire data from source systems, Financial Leaders Report, Integrated Ops Reports, Direct Care Hours and Timeliness Trackers, Relias Training and Drills, Avatar, Qlik Adverse Events Database Qlik Community MHSA Outcomes, and RL Datix.
• Integrate data from internal and external systems. Including how Avatar or Qlik data measures against regulatory body or customer requirements.
• Use statistical and visualization methods through software systems available at Telecare.
• Provides oversight of nursing clinical quality and compliance within scope of practice.
• Monitors compliance with nursing, medication management, and infection control policies.
• Assists in the training and orientation of nurse leaders within their region.
• Consults directly with VP and Directors of Quality to develop operational plans specific to the strategic priorities and identified initiatives of the Operations and Medical teams.
• Effectively and autonomously plan productive day to day work schedule and prioritization of tasks.
• Regulates the use of privileged information.
• Works collaboratively with program leaders and departments heads.
• May be assigned to work in programs on special assignments from the Vice President or Directors of Quality.
• Involved in the startup of new programs including planning calls, orientation, and policy and procedure development.
• Develops and implements training specific to quality assurance, performance improvement, and risk management.
• Consistently performs…