Parts & Service Coordinator - Quincy Compressor

We are looking for a Parts & Service Coordinator to join our team on our journey for a better tomorrow.

Your mission as a Parts and Service Coordinator is provide support to the service team, for all shop and field service repairs of compressed air equipment and provide regular updates to the Operations Team and customers. You will work with the Operations Team to coordinate the activities of the Service Department. You will be information liaison between the Dispatcher, Service Manager, Service Technicians, Parts Specialist, and customers.

You will report to the Regional Operations Manager.

• Support incoming calls for service of compressed air equipment and schedule all shop and field service repairs in the computer system.
• Provide regular updates to customers regarding parts and service that is in process.
• Provide price quotations for service jobs to customers.
• Back‑up the Dispatcher when necessary, including editing scheduled service orders in the computer system and facilitating the closing of service orders approved for invoicing.
• Review and maintain labor records for Service Technicians.
• Place orders for parts required to complete service orders and work to expedite the delivery of these orders, as needed.
• Complete administrative requirements for element return function.
• Report completed service jobs and/or problem areas on a daily basis to the Operations Manager.
• Type estimates of repair, service agreements, letters, memos, etc.
• Maintain service files, including service contracts and related agreements, open orders, customer history, service employee records, expense reports, and vacation requests.
• Prepare outgoing mail and overnight mail packages.
• Coordinate travel arrangements for Service Technicians and local/regional service meetings and training courses.
• Coordinate the installation of new compressed air equipment with Sales when necessary.
• Receive inbound deliveries and prepare & stage outbound shipments.
• Run open order reports daily.
• Stage Service Orders in the warehouse for easy identification and pick‑up.
• Update operations systems daily with parts and service updates.
• Complete Cycle Counts regularly and make systematic adjustments when necessary.
• Complete weekly review of tech van stock movement.
• Create return purchase orders to vendors.
• Create claims to vendors.
• Contribute to positive company branding by projecting a knowledgeable and customer‑oriented image to customers.
• Perform all responsibilities in accordance with Quincy standards, while trying your best to understand the needs and expectations of the customer.

• High School diploma or equivalent (required) or Associate's degree in a relevant field.
• Service coordination experience in an industrial service industry.
• Knowledge of parts and maintenance for air compressors or similar machinery.
• Customer service experience.
• Knowledge of Microsoft Word and Excel, and experience with SAP (preferred).
• Ability to move about the facility (standing, walking) and customer sites, varying by location.
• Able to lift, carry, or otherwise move and position objects weighing up to 60 pounds.
• Frequently exposed to work conditions in extreme temperatures and/or loud environments.
• Can occasionally work in elevated areas and frequently a forklift.
• Can work in a mostly‑office environment with some warehouse or workshop environment, and possible customer site visits in the field. May be exposed to a field service environment at customers' jobsites.
• Can work overtime and weekends as needed.

• We believe there is always a better way. Open for change and feedback is what defines our culture.
• We support you on your journey: individual learning opportunities, world‑wide job opportunities, and training.
• You'll be equipped with a company vehicle, work clothes, and specialty tools.
• The safety and well‑being of our employees is important to us, which is why we set high standards for your workplace safety.
• We offer a fair compensation package.
• We offer health insurance, paid leave, and retirement benefits.
• We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.

You will be on‑site and report into our Alabaster, AL location.