Dispatcher, Transportation

Overview

Amwaste of Georgia is looking for a dispatcher to work out of their Sylvan Springs, AL location. As an Amwaste Dispatcher you will form the hub for our drivers, customers, operations management, and customer service to effectively communicate and provide the highest level of service.

• Handling incoming service orders, directing drivers, and resolving service issues.
• Assisting with problem resolution for multiple lines of business:
  Roll Off, Commercial Frontload, and Transfer Station trucks.
• Interacting with customers and sales staff.

The shift will start at 6:00 AM and the shift end time varies from 3:00 PM to 5:00 PM depending on workload and personal time management skills.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not meant to be a complete list of duties but rather a general scope of the responsibilities.

• Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations and abilities, and daily factors to balance cost and speed of response.
• Assist in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day; close service tickets each day.
• Handle incoming calls and emails from customers and the sales department; manage requests for pickup or container delivery and ensure service guarantees.
• Initiate outbound calls to customers while drivers are on-site/location, resolving pickup and other issues.
• Troubleshoot and resolve potential delivery and pickup problems before they result in service issues.
• Record and document information from drivers and distribute to appropriate departments.
• Communicate with maintenance shop personnel and the Operations Manager to resolve equipment and driver issues.

• Education:
  
  High School Diploma or GED (accredited).
• Experience:
  
  Must have experience working in a team setting, with the ability to communicate to several areas effectively. Must be able to engage in a high speed and intense environment.
• Experience with fast paced decision making and problem-solving skills.
• Able to work independently and without constant supervision.
• Must understand how to meet goals and expectations on a consistent basis.
• Experience preferred:
  Transportation, logistics, waste collection, customer service or a role requiring decision making and critical thinking.

• Computer skills with ability to handle multiple programs and systems.
• Must be able to communicate effectively and professionally via email and telephone.