Crane Service Technician IV

Brief Description

The Overhead Service Technician is a front‑line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision‑making.

• Perform on site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor (or Service Manager).
• Perform planned maintenance and repairs on all types of crane and hoist systems.
• Respond to emergency breakdown call outs, including after hours and weekend availability.
• Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions and/or failures and establish the necessary repairs utilizing visual inspections, testing procedures and appropriate testing equipment.
• Maintain a basic understanding and working knowledge of all OSHA, ANSI, CMAA and other codes or regulations pertaining to the crane service industry; obtain specific regulations if requested.
• Apply proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structural elements.
• Complete daily paperwork accurately and completely, including time tickets, service reports, inspection reports, expense reports and sales lead generation forms.
• Review all repairs with the customer and obtain their signature on the daily service report indicating acceptance of proper and completed work.
• Maintain all company equipment and tools in compliance with manufacturers’ recommendations and certifications (e.g., vehicles, forklifts, man‑lifts, operating machinery).
• Keep proper stock levels of inventory and line‑stock items on the service vehicle.
• Maintain a stock of the appropriate forms and literature on the service vehicle and use them as required by the service department.
• Maintain a professional appearance and image at all times.
• Communicate regularly with the local office and/or call in at least once per day to the service supervisor.
• Use excellent people skills to communicate with inter‑company personnel and customers and promote excellent customer relationships at all times.
• Maintain the Quality Assurance Standards.
• Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager.
• Keep training assignments current.
• Perform other duties as assigned.

A high school diploma, vocational‑technical school or crane training program, trade school, equivalent military experience or technical college training program is preferred.

• At least 2 years in an industrial maintenance environment or equivalent military experience, or the equivalent combination of education and experience is required.
• Previous overhead crane service experience preferred but not required.
• Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer literate and technologically savvy.
• Valid driver’s license in good standing that meets company requirements.
• Heavy lifting/pulling (minimum 75 lbs) is generally a part of this type of work.
• Ability to work at heights greater than six feet above the ground.
• Service technicians’ standard schedule is 40 hours per week but must have the ability to work varied hours, overtime and on‑call as required to meet customer needs.
• Minimal travel required.
• Requires solid written and verbal communication skills.
• Demonstrated mechanical aptitude.
• Strong analytical, conceptual and planning skills are required.
• Excellent math skills and overall PC literacy (Microsoft Office) are required.
• Must be detail oriented, self‑motivated and disciplined with the ability to multi‑task.
• Must successfully complete a criminal background check, physical, drug screen and E‑verify.

Mazzella is a family‑owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time…