Crane Service Technician IV

Overview

The Overhead Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision-making.

• Perform on site repairs on overhead cranes and hoists at customers’ facility as directed by the Service Supervisor (or Service Manager)
• Responsible for performing planned maintenance and repairs on all types of crane & hoist systems
• Responsible for responding to emergency break down call outs as directed by the service supervisor. This includes after hours as well as weekend availability
• Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions and/or failures and establish the necessary repairs utilizing: visual inspections, testing procedures as well as the appropriate testing equipment
• Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structure element
• Complete daily paperwork accurately and completely; time tickets, service reports, inspection reports, expense reports, and sales lead generation forms
• Review with the customer all repairs you performed and get their signature on the daily service report indicating their acceptance of proper and completed work
• Maintain all company equipment and tools in compliance with the manufactures recommendations and certifications, i.e. vehicle, forklifts, man lifts, operating machinery, etc.
• Responsible for keeping a proper stock level of inventory and line stock items on the service vehicle
• Maintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department
• Responsible for maintaining a professional appearance and image at all times
• Must maintain regular communication with the local office and/or call in a minimum of once per day to the service supervisor
• Excellent people skills to communicate with inter-company personnel and customers and promote excellent customer relationships at all times
• Maintain the Quality Assurance Standards
• Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager
• Keep training assignments current
• Perform other duties as assigned

Education

A high school diploma, vocational-technical school or crane training program, trade school, equivalent military experience or technical college training program preferred

Experience And Skills

• At least 2 years in an industrial maintenance environment or equivalent military experience, or the equivalent combination of education and experience is required
• Previous overhead crane service experience preferred but not required
• Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer literate and technologically savvy.
• Valid driver’s license in good standing that meets company requirements
• Heavy Lifting/Pulling (min 75 lbs.) is generally a part of this type of work and because of the nature of the duties
• Ability to work at heights greater that six feet of the ground
• Service technicians standard schedule is 40 hours per week but must have the ability to work varied hours, overtime and on-call as required to meet customer needs
• Minimal travel required
• Requires solid written and verbal communication skills
• Demonstrated mechanical aptitude
• Strong analytical, conceptual and planning skills are required
• Excellent math skills and overall PC literacy (Microsoft Office) are required
• Must be detail oriented, self-motivated and disciplined with the ability to multi-task
• Must successfully complete a criminal background check, physical, drug screen and E-verify

Summary

The Mazzella Way

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including…