Lead Tea Maker & Floor Captain - Kitchen Production Manager

Lead Tea Maker & Floor Captain - Kitchen Production Manager FT

Lacey's Spring, United States | Posted on 02/24/2026

Job Title:

Lead Tea Maker & Floor Captain - Kitchen Production Manager FT

Company:
Piper and Leaf Tea Co. |

Location:

Lacey's Spring, AL

At Piper & Leaf Tea Co., you are the Team Captain of our Tea blending and manufacturing operations. As the Lead Tea Maker & Floor Captain, you are the critical link between raw, artisanal ingredients and the final product that our guests love. You balance the delicate art of tea blending with the rigorous science of production efficiency. Your purpose is to “Serve the Joy” by ensuring that every batch of tea meets our uncompromising quality standards, that our production machinery runs flawlessly, and that your team operates in a safe and accountable environment.

You are entrusted with our most closely guarded proprietary recipes and are responsible for executing the daily game plan to keep our shops and fulfillment team fully stocked, aligning daily execution with long-term company objectives.

The Production Manager will report directly to the Production Director and support the Piper & Leaf’s commitment to Serve the Joy.

• Proprietary Execution:
  You meticulously blend tea according to company standards and precise ratios, maintaining confidentiality regarding proprietary recipes and processes.
• Sensory QA:
  You perform regular quality control checks on raw ingredients and finished blends, identifying inconsistencies in flavor, aroma, or visual composition before they reach the customer.
• Waste Reduction:
  You actively monitor ingredient usage to minimize waste and maximize yield without cutting corners on quality.

• Machinery Operation:
  You own the operation of the tea bagger/enveloper and other essential production machinery.
• Preventative Maintenance:
  You are the first line of defense against downtime. You troubleshoot minor mechanical issues, perform regular cleaning and maintenance on the equipment, and coordinate with outside vendors for major repairs.

• Coaching & Development:
  You train, schedule, and supervise the production staff. You do not just give orders; you empower your team, teaching them the 'why' behind our processes. You also work closely with the leadership team to develop and implement structured training programs for all staff.
• Culture Building:
  You lead by example to balance a supportive workspace with professional accountability. You hold the team to Piper & Leaf's Code of Conduct and quality standards.
• Shift Huddles:
  You weekly check-ins to communicate the production game plan, address bottlenecks, and celebrate team wins.

• Stock Management:
  You manage inventory levels of raw botanicals, teas, and packaging materials. You conduct regular, highly accurate physical audits of ingredients and finished products.
• Supply Chain Communication:
  You forecast production needs and communicate timely supply shortages to the procurement team, providing enough lead time to prevent manufacturing delays.
• Documentation:
  You ensure all batch tracking, inventory reporting, and production logs are filled out accurately and consistently.

• Cross-Department Alignment:
  You collaborate closely with the Production and Farm Director, as well as the Fulfillment and Sales teams, to manage the overall production schedule. You ensure daily goals align perfectly with broader company objectives and business demands.
• Insight & Reporting:
  You provide regular updates, performance metrics, and operational insights directly to leadership, keeping them informed of floor realities.
• Continuous Improvement:
  You actively pursue an understanding of Piper & Leaf operations, consistently bringing fresh ideas to leadership on how to improve efficiency, productivity, and safety.

• Process Obsessive:
  You thrive on organization and routine. You are highly methodical and execute responsibilities independently with minimal supervision.
• Problem Solver:
  You are not intimidated by machines. You possess a troubleshooting mindset and are comfortable learning the physical mechanics of industrial food packaging equipment.
• Team Builder:
  You possess interpersonal skills. You are able to understand and give clear, accurate verbal and written directions.
• Student:
  You are committed to personal and professional development. You actively read assigned materials to gain insights into management and production best practices, pursuing a comprehensive understanding of Piper & Leaf's sales, culture, and vision.
• Integrity:
  You demonstrate unquestionable integrity, sensitivity to confidential matters, and professional discretion. You can be trusted with sensitive company data and proprietary recipes.

• Must possess or be willing to immediately complete the Serv Safe Manager…