Community Manager - Affordable Housing

Overview

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 27,000 apartments across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale.

Fairstead believes affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders. Fairstead challenges industry norms through a tech-forward, entrepreneurial approach to affordable housing, with operations including innovative service lines to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies to build scalable systems that support sustainable growth.

Fairstead has an exciting opportunity at one of our properties, and we are looking for a strong Community Manager to join our team. The Community Manager is responsible for managing day-to-day operations, on-site compliance activities, and the overall performance of their assigned property as detailed below.

• Ensure adherence to laws relating to leasing, including HUD, Fair Housing, Americans with Disabilities Act (ADA), and Fair Credit Reporting Act.
• Remain compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook.
• Develop responses to regulatory agencies in coordination with the Compliance Department.
• Implement intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements.
• Prepare site REAC reviews, EHS violations cleared, MOR, Investor Site Reviews, LIHTC Reviews, and conduct annual and interim recertifications.
• Assist tenants with requests, questions, problems, and complaints.
• Monitor tenant and complex-wide arrears and litigation cases.
• Document lease violations and coordinate evictions.
• Direct collection of monthly rents and late fees, process applications, and pursue delinquencies through legal action and eviction; monitor bad-debt write-offs.
• Alert staff of move-ins, move-outs, and any emergencies.
• Supervise, direct, and monitor preventive and emergency maintenance/repairs to ensure compliance with regulations.
• Coordinate vendor bids and contractor quotes.
• Conduct and document unit inspections.
• Conduct bi-annual walk-throughs with the Building Superintendent.
• Create reports to ensure properties are properly maintained and needs are addressed.
• Provide updates on ongoing construction projects and unit renovations; work with the construction team to avoid violations and coordinate inspections and access.
• Attend monthly financial catch-up meetings and monitor budgets.

• Generous employer contribution for Medical Insurance through Meritain Health.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12 paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

• Three (3) years of management experience including supervising a team (property management, hospitality, retail, or restaurant management).
• COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification.
• Bachelor's degree preferred.
• EIV experience.
• Yardi and Realpage experience preferred.
• TCS certification for tax credit properties.
• Experience in Affordable Housing.
• Proficient in Microsoft Office Suite.
• Ability to multi-task and meet tight deadlines.

Diversity in backgrounds and experiences is key to Fairstead’s success. Fairstead is an equal opportunity employer. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.