Thrift Store Manager

About Children's Harbor

Children’s Harbor is a non‑profit organization with the mission of strengthening families of seriously ill children through refuge, respire and resources, located in Birmingham and Eclectic, Alabama.

The Thrift Store Manager will oversee all aspects of daily operations, drive sales growth, and lead a dedicated team of staff and volunteers. This full‑time role is responsible for ensuring a welcoming shopping experience, efficient store operations, fostering donor relationships, and financial sustainability.

• Operations Management: Oversee opening and closing procedures, maintain store cleanliness and organization, manage inventory receipt, sorting, pricing, and display of donated goods. Coordinate with Production Manager to ensure Standard Operating Procedures are being followed and track throughput metrics. Maintain compliance with health, safety, and sanitation standards.
• Sales and Revenue Generation: Develop and implement strategies to maximize sales, including merchandising, promotions, seasonal displays, and online sales integration (if applicable). Track daily/weekly/monthly sales metrics and prepare reports.
• Team Leadership: Recruit, train, schedule, and supervise a team of paid staff and volunteers (typically 5–20 people). Foster a positive, inclusive work environment; conduct performance evaluations and provide ongoing coaching.
• Donation Handling: Coordinate donation intake, evaluate item quality, and build relationships with donors to encourage repeat contributions. Manage overflow and disposal of unsellable items responsibly.
• Financial Oversight: Handle cash management, point‑of‑sale systems, and basic bookkeeping. Prepare budgets, control expenses, and work toward revenue targets to support nonprofit goals.
• Customer Service Excellence: Ensure exceptional service for shoppers and donors; resolve complaints promptly and promote a friendly, community‑oriented atmosphere.
• Marketing and Community Engagement: Plan in‑store events, social media promotions, and partnerships with local organizations to increase foot traffic and brand awareness.
• Compliance and Reporting: Adhere to all legal requirements (e.g., tax‑exempt status, labor laws) and maintain accurate records for audits, grants, or board reports.

• 3+ years of retail management experience, preferably in thrift, resale, or nonprofit environments.
• Proven track record in sales growth, inventory management, and team leadership.
• Strong organizational, problem‑solving, and multitasking skills.
• Proficiency in POS systems, Microsoft Office/Google Workspace, and basic financial reporting.
• Ability to lift up to 50 lbs. and stand for extended periods; flexible schedule including weekends and evenings.
• High school diploma or equivalent.
• Valid driver's license.

• Bachelor's degree in business, retail management, or related field.
• Experience with volunteer coordination and nonprofit operations.
• Knowledge of sustainable practices, upcycling, or vintage merchandising.
• Bilingual skills (e.g., English/Spanish) a plus in diverse communities.

• Passionate about thrift culture, environmental sustainability, and community service.
• Excellent communication and interpersonal skills.
• Adaptable and resourceful in a fast‑paced, donation‑driven environment.
• Ethical, trustworthy, and committed to transparency in handling donations and funds.

• Paid biweekly.
• 401(k) plan with company match.
• Paid time off.
• Vision insurance.
• Dental insurance.
• Health insurance.
• Life insurance.