Operations Support Specialist, Language​/Bilingual

About Encore Talent Solutions:

Encore Talent Solutions is a trusted professional services firm dedicated to helping organizations achieve their goals by providing exceptional talent solutions. We partner closely with our clients to understand their unique culture and operational needs, delivering proactive support during times of growth, transition, and change. Our mission is to connect top talent with meaningful opportunities to drive business success.

Job Description

We are seeking Operational Support Specialist to join our dynamic team. In this role, you will support daily operational activities by executing and maintaining job orders within SAP and Salesforce (SF). This role plays a critical part in ensuring job orders are accurate, up to date, and properly configured to support frontline execution. The ideal candidate is highly detail-oriented, able to work independently, and comfortable collaborating with frontline teams and work management.

Key Responsibilities

• Execute job orders in SAP and Salesforce (SF) systems
• Cancel, delete, or void job orders as required
• Update work centers to ensure accurate job routing and execution
• Maintain and update job order commit dates
• Recreate job orders that fail to generate required forms for execution
• Ensure data accuracy and completeness across all job order records
• Troubleshoot job order issues and coordinate with appropriate teams to resolve them
• Interact with frontline personnel and work management teams to support execution needs

Required Qualifications:

• Strong attention to detail and accuracy
• Ability to work independently with minimal supervision
• Working knowledge of SAP and Salesforce preferred
• Strong organizational and time-management skills
• Effective communication and interpersonal (“people”) skills
• Comfortable working in a fast-paced, operational environment

Key Competencies

• Problem-solving and critical thinking
• Accountability and follow-through
• Collaboration with cross-functional teams
• Ability to manage multiple tasks and priorities

Work Environment & Location:

• Location:
  
  Hybrid
• Travel: 0%
• Collaborative team environment with opportunities for professional growth.

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.