Software Developer, Cloud Computing

Type of Requisition

Regular

None

Secret

None

Software Engineering

Skills: Agile Methodology, Cloud Platform, Software Solutions

Certifications: None

Experience: 3 + years of related experience

US Citizenship

Required:

Yes

Own the opportunity to build, integrate, and enhance modern Contact Center and Service Desk platforms that support mission-critical federal operations. At GDIT, we deliver clarity through software solutions that help our customers operate securely, efficiently, and at scale.

As a Software Developer
, you will play a key role in designing, integrating, and operating Contact Center as a Service (CCaaS) and AI-enabled platforms, supporting multiple federal customers across customer service centers and service desks. You’ll work in a fast-paced, collaborative environment alongside engineering, migration, product, and operations teams to modernize customer engagement solutions using NICE CXone, Amazon Connect, AWS, and Google Cloud technologies.

If you enjoy solving complex problems, working across cloud platforms, and building solutions that directly support real-world missions, this role is for you.

• Design, configure, and customize applications supporting Contact Center and Service Desk operations, leveraging scripting, business rules, and APIs to meet customer requirements
• Develop, maintain, and support integrations between CCaaS platforms, AI services, CRMs, and internal or third-party systems using REST APIs and event-driven architectures
• Support cloud-based CCaaS platforms (e.g., NICE CXone, Amazon Connect), including customization, automation, and platform enhancements
• Maintain system integrity, availability, and security in alignment with federal compliance and security standards
• Contribute to and maintain technical documentation, runbooks, SOPs, and knowledge articles
• Support platform upgrades, testing, and reconfiguration across development, test, and production environments
• Monitor and tune applications and integrations to ensure optimal performance and reliability
• Collaborate with stakeholders, product owners, and cross-functional teams to translate business requirements into technical solutions
• Respond to escalations by assessing issues, recommending solutions, and implementing fixes as needed
• Continuously expand knowledge of AWS and/or Google Cloud services, CCaaS platforms, and AI capabilities

Education: Technical Training, Certification(s) or Degree

Experience: 3+ years of software development or platform engineering experience in cloud or enterprise environments.

• Proficiency in JavaScript, Python and/or Java
• Experience developing and working with RESTful APIs
• Familiarity with Agile/Scrum methodologies, SDLC, and Dev Ops practices
• Experience with version control systems (Git)
• Strong understanding of translating business needs into technical designs, user stories, and development tasks

• Strong communication skills
• Ability to explain technical concepts to both technical and non-technical audiences
• Proven ability to work independently while collaborating effectively within a team

• Experience with CCaaS platforms, such as NICE CXone and/or Amazon Connect
• Experience with cloud infrastructure and automation, including Terraform or AWS Cloud Formation
• Familiarity with relational and No
  
  SQL databases (e.g., Postgre
  
  SQL, Oracle, Dynamo
  
  DB)
• Hands‑on experience with AWS services (S3, Lambda, RDS, Dynamo
  
  DB, VPC, IAM) and/or Google Cloud services (Cloud Storage, Big Query, GKE)
• Experience integrating or developing solutions using cloud AI services, such as Bedrock and Sage Maker for AWS and Vertex AI, Conversational Agents, and Dialogflow for Google Cloud

• AWS Certified Developer – Associate
• Google Cloud Certified – Professional Cloud Developer

Must be able to obtain and maintain a Secret Clearance

State of Louisiana

• Candidates within LA who reside within 60 miles…