Assistant Manager, Field Collections

Key Responsibilities Business

• To effectively monitor and review allocated portfolio so as to ensure successful recoveries with the objective of minimizing Net Credit Loss.

• Negotiate & collect overdue amount from delinquent customers
• Ensure amounts collected from the customer are deposited in the branch within the specified timeline
• Ensure feedback from collection activity is properly updated in CACS
• Adherence to Code of Conduct at all times.
• Timely reporting of service issues to the supervisor
• Follow all related procedures/documentation wherever applicable
• Timely completion of all training requirements – annual refreshers, e-learnings, product refreshers etc.
• Closure of all customer escalations within applicable TAT

• Are carried out in compliance with the bank policies / standards, and with due recognition of the regulatory guidelines within the country and all relevant risk type framework.
• Uphold the principles of Treating Customers Fairly (TCF) during customer interaction.
• Maintain the highest standards of vendor governance

• Making optimal use of all collection tools to enhance collection efficiency.

• Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees

• Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business
• Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients;
  Effective Financial Markets;
  Financial Crime Compliance;
  The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• Policy Team
• Credit Initiation / Credit Operations

• Auditors:
  For Audit and Reviews
• Regulators:
  Inspection and Regulatory requirements
• DRT

• The Job holder must ensure he/ she is fully aware of all the policies and procedures issued in relation to money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer and must be responsible for overall awareness, adherence and implementation of the Group AML Standards and Country KYC policies.
  
  Establishing a culture and systems and controls to ensure that the businesses operate according to higher standards of regulatory and compliance practices as defined by requirements including local banking laws and anti-money laundering guidelines as part of developing a culture of good compliance

• Business – Market Knowledge
• Business – Product and process
• Manage Conduct
• Manage Risk
• Manage People

• Graduate with 2-4 years of experience with a minimum of 1 year of relevant experience
• Good communication skills.
• An initiator with very high level of energy.
• Negotiation and influencing skills

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

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