District Success Coach

Location: Texas

District Success Coach

(Texas)

What We Seek

The District Success Coach is a customer-centered educator and implementation leader who partners with Texas districts to ensure strong, high-quality implementation of Carnegie Learning's LIFT partnership. In this role, you will guide district stakeholders through each stage of the implementation journey-ensuring a successful and consistent experience for administrators, teachers, students, and community members.

This role is ideal for an experienced K-12 leader who brings deep knowledge of district systems, strong communication and collaboration skills, and a commitment to student-centered learning. You are proactive, organized, and solutions-oriented-someone who can build trust, influence stakeholders, and keep complex work moving forward with clarity and purpose.

As a member of the Customer Success team, the District Success Coach reports to the Vice President of Customer Success, Pilots & Programs and works cross-functionally to ensure customer needs, program requirements, and internal team priorities remain aligned.

We are hiring in the greater San Antonio, Dallas, and Rio Grande Valley areas. This is a full-time position and requires at least 50% regional travel.

What Your Day Will Look Like

Owning LIFT Partnership Implementations

* Managing and facilitating each stage of the LIFT partnership to ensure a successful, consistent implementation and customer experience.

* Establishing and supporting key partnership teams and structures, including kickoff goal-setting and quarterly implementation reviews.

* Facilitating timely, ongoing review of instruction and learning data to monitor progress toward implementation goals and guide next steps.

* Maintaining a deep knowledge of LIFT deliverables and Texas Education Agency (TEA) requirements to ensure implementation integrity and compliance.

* Facilitating monthly district leadership walks, program reviews, and all other required LIFT deliverables and activities.

* Upholding Carnegie Learning's core commitments in every interaction-approaching educators with belief in their potential, honoring their voices and expertise, empowering their ownership of implementation, and inspiring progress and purpose in their growth.

Customer Advocacy & Internal Alignment

* Maintain and distribute customer intelligence to internal teams to support strong cross-functional collaboration and informed decision-making.

* Facilitate regular internal check-ins to ensure alignment across customer-facing teams and ensure district needs are represented consistently.

* Build and leverage collaborative relationships across internal departments to advocate for the customer perspective and influence customer-centered products, processes, and experiences.

Operations & Documentation

* Following the Customer Success process in all aspects of delivery: planning, confirming, communicating, executing, and following up.

* Ensuring timely completion of all documentation, including creating Action Plans for each district, managing LIFT deliverables, courtesy emails, internal district documentation, and other deliverables. .

* Maintaining accurate and up-to-date records in the Deliverables Doc, including forecasting deliverables and managing your calendar.

Other Fun Work

* Engaging in ongoing LIFT training, certification, and continuing education to strengthen implementation expertise and service quality.

* Regularly reviewing customer feedback (e.g., workshop evaluations and coaching feedback) to identify areas of growth and ensure the highest-quality delivery of professional learning.

* Growing yourself professionally in the areas of adult learning theory, research-based best practices in teaching, professional learning design, leadership, and related fields.

* Performing other duties as assigned or apparent.

Exuding Our Team Core Values

* PASSION:
Exuding a positive, contagious energy around the work we do

* CURIOSITY:
Seeking out new information and experiences, questioning the status quo, exploring possibilities

* FLEXIBILITY:
Quickly and calmly responding to changing circumstances

* AGENCY:
Appropriately taking initiative in your work and professional growth

* PARTNERSHIP:
Developing and effectively using collaborative relationships (internally and externally) to drive your work

* INTEGRITY:
Consistently demonstrating our core values through your work

What You Can Expect

Primary Job Function

Approx. % of Time

Owning LIFT Partnership Implementations

65%

Customer Advocacy & Internal Alignment

15%

Operations & Documentation

15%

Other Fun Work

5%

TRAVEL COMMITMENT NOTE

Because this role is field-based it will require regional travel somewhere around 50% of the time.

What Should Be In Your Bookbag

* Bachelor's degree in Education or related field, Master's Degree in Education Administration (preferred)

* Ten (10) or more years of experience in K-12 education (as a classroom teacher, campus/district leader, and/or with an education company supporting math and/or ELA implementations)

* Demonstrated…