Member Service Representative

Description

The Member Service Representative will serve as a front-line ambassador for the Credit Union. The MSR will ensure excellent member service in branches by conducting transactions, opening accounts, providing information and resources, and resolving issues for members.

• Conducts financial transactions for members as a fully functional member of the branch/teller TEAM.
• Performs a variety of account services including but not limited to opening new accounts, issuing debit cards, opening CDs/IRAs, and routine account maintenance.
• Serves as an information point and provides guidance to members on the array of products and services provided by Alabama ONE.
• Resolves questions and routes members to appropriate areas/departments when additional guidance is warranted.
• Ensures appropriate records are maintained and required reports are prepared/submitted.
• Other duties as assigned.

High school diploma or GED and at least one year of relevant work experience. Must be able to effectively communicate verbally and in writing. Successful candidates will be engaging and committed to providing excellent member service. Must be able to become and remain knowledgeable about the great products and services offered by Alabama ONE.