Equipment Service Assistant

Position: EQUIPMENT SERVICE ASSISTANT
Location: Creola

G.A. West's sister company, Legacy Cranes & Equipment is seeking an Equipment Service Assistant for a full-time, long-term career opportunity in Creola, Alabama.

Job Summary

The Equipment Service Assistant for the Heavy Equipment Service Department provides administrative and coordination support to ensure efficient service operations. This role serves as a key point of contact between customers, field technicians, vendors, and management, helping to schedule preventive maintenance (PM) services, create work orders, process payments, and maintain accurate service records.

Key Duties and Responsibilities

• Create, manage, and close work orders for repairs, preventive maintenance, and service calls
• Assist with scheduling PM services and coordinating technician assignments
• Receive and process payments for services performed in the field; accurately record all financial transactions
• Answer incoming phone calls and emails related to service requests, breakdowns, and maintenance needs
• Coordinate service and repair schedules with management, technicians, and customers
• Maintain accurate service records, work order documentation, and customer files
• Communicate service status updates to customers and internal teams as needed
• Assist with invoicing, vendor payments, and basic accounting support related to service operations
• Ensure compliance with company procedures and documentation standards
• Perform other administrative and clerical duties as assigned to support the service department

Qualifications and Skills

• High school diploma or equivalent; additional administrative or technical training preferred
• Previous experience in an office or administrative role; experience in heavy equipment, construction, or service industries is a plus
• Strong organizational and time-management skills
• Ability to handle multiple tasks and prioritize in a fast-paced environment
• Excellent communication skills, both verbal and written
• Proficiency with office software (e.g., Microsoft Office, service management systems)
• Attention to detail and accuracy, especially with scheduling and financial records

Working Conditions

• Office-based role with frequent interaction with field personnel and customers
• Standard business hours with occasional overtime as needed to support service operations

Legacy Cranes & Equipment is an equal opportunity employer. To provide equal employment opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. It has been, and will continue to be, Legacy Cranes & Equipment policy not to discriminate based on race, creed, color, religion, national origin, age, ancestry, nationality, genetic information, marital or domestic partnership or civil union status, sex, gender, disability, pregnancy, affectional or sexual orientation, or any other basis protected by federal, state, or local law for all personal actions and all phases of recruitment and/or employment.

G.A. West & Company, Inc. is an equal opportunity employer. To provide equal employment opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. It has been, and will continue to be, G.A. West policy not to discriminate based on race, creed, color, religion, national origin, age, ancestry, nationality, genetic information, marital or domestic partnership or civil union status, sex, gender, disability, pregnancy, affectional or sexual orientation, or any other basis protected by federal, state, or local law for all personal actions and all phases of recruitment and/or employment.