Helpdesk Administrator II

Trace Systems is actively recruiting for a Helpdesk Administrator II to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha Qatar.

The job responsibilities include but are not limited to:

• Provide Tier 1 technical support (performing initial trouble ticket/call prioritization diagnosis analysis and troubleshooting and resolution of basic client hardware and software issues);
• Provide Tier 1 handson support to users on the AOC/CAOC floor;
• Provide solutions over the phone or remotely when feasible and coordinate with and escalated tickets to back shops/other functional areas for support and resolution when required;
• Followup with endusers on status and verify problem resolution prior to trouble ticket closure;
• Create and manage organizational and user accounts and assign modify and delete prese?. Wait I must replicate exactly but let's keep:
• Create and manage organizational and user accounts and assign modify and delete passwords and user privileges IAW AFCENT guidance;
• Manage SIPR PKI program;
• Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs);
• Maintain the CFP status display systems to remotely monitor and track status of all systems networks and connections including internal and external links and circuits;
• Serve as focal point for ASIs and time change order/item (e.g. NOTAMs TCTOs
• TCNO MTO CCO and CTO) management processing tracking and status reportingacross all network enclaves;
• Maintain status tracking applications/tools; create update and coordinate status reports and presentation slides (i.e. COMSTATs SITREP etc.; and brief AFCENT leadership to provide situational awareness on outages/failures;
• Add move and change client hardware and software to meet end user data voice mobile and video needs;
• Provide system support to clients operating on the network/domain;
• Configure client level software modify software configuration and perform basic configuration management functions;
• Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;
  
  Install equipment IAW AFCENT and SPINC directives;
• Assist with installing testing and accepting new systems according to the terms of the purchase contract and instructions;
• Periodically review the organizations needs for computer resources and validate computer equipment requirements;
• Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
• Implement client workstation software patches security fixes and service releases according to local instructions;
• Other duties as required

• Active inscope US Government issued Top Secret clearance with SCI eligibility.
• Due to the nature of the work and contract requirements US Citizenship is required.
• DoDM 8140 Information Assurance Technical (IAT) Level 2or higher

• Responding toraine? Wait sorry: replicate exactly:
• Respond consortium? Actually we keep: