Teller Supervisor-Akron

Never worked for a Credit Union before? No problem… If you enjoy working with people, want to help others with their financial journey, and want the ability to be yourself while doing it, Buckeye State Credit Union is the place for you! As a Teller Supervisor, you’ll play an essential role here leading our front line, managing your day based on four key drivers:
Sales, Customer Service, Operations, and Team Management. You’ll strategize and develop both employee engagement and member engagement to help us become the best financial institution in your community. You’ll maintain responsibility for the supervision of the teller area, while leading by example and motivating, coaching, and training your employees. You’ll solve member problems, resolve teller issues, and help with complex work-related matters.

All of this and more at a company committed to inspire. We at Buckeye promote a caring, dynamic work environment designed to support you.

• Promotes and strives to create a world class experience for members
• Actively seek out consultative sales opportunities, cross-sell opportunities and promotes credit union products and services based on member needs
• Supervise the activities of the teller operations area by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems. Help members understand policies and procedures as they relate to them
• Ensure that staff is trained and cross‑trained in all phases of their particular jobs and in all credit union products and services to ensure the delivery of quality service to members and to ensure accuracy in transactions
• Coach tellers to ensure our high standards are being met
• Hold periodic staff meetings to discuss areas needing improvement, changes in procedures, new developments or services, and to present general information. Encourage the exchange of ideas

• At least 2 years experience in banking
• At least 2 years experience Supervising in banking/customer service
• Adaptability in high-traffic vs. low-traffic business flow
• Strong communication skills, including attentive & active listening
• Efficient at multitasking and understand patience and empathy for others
• Ability to motivate, coach, and influence others
• Must be open to feedback and coachable

• Connect - We pull together; we relate; we energize
• Simplify - We reduce friction; we make it easy
• Adapt - We innovate; we are resilient

$22.00 - $25.00 per hour

• Culture - Awarded as one of Northeast Ohio’s top places to work 6 years running in . We offer an inclusive, engaging work experience where you can be unapologetically you. From our “Smart Casual” dress (yep you can wear jeans), music and movie theater popcorn in the branches, or even decorating your workstation your way, we want you to be you!
• Buckeye is…
  • Scrappy - We are tenacious, focused, resilient. We’re a credit union on a mission
  • Quirky - We are decidedly different. How we do banking is different than others
  • Cheerful - We know your name; we’re happy to see our members. We’re friendly and approachable
  • Personable - We treat our members like neighbors, not account numbers. Always offering a friendly face, not a robot voice.
  • Environment of Growth - We at Buckeye maintain a commitment to continuous improvement and both challenge and support our employees to increase their knowledge, skills, and capabilities through all phases of their careers. We invest in your success!
  • Benefits & Incentives – you will be eligible for medical, dental, vision, 401k match, Life Insurance, Short Term Disability, profit sharing, and employment referral incentive.