Area Coordinator Student Case Management

Position Summary

The Area Coordinator is a full-time, 12‑month, live‑in professional responsible for supporting the daily management of a residential area and contributing to a safe, welcoming, and engaging living environment. The Department of Residence Life and Housing fosters community development through visible presence and relationship‑building; creates opportunities for student leadership and involvement; provides individualized support to students navigating challenges; and helps shape meaningful engagement within the halls.

This position supports building operations, responds to student concerns, and collaborates closely with campus partners to promote student wellbeing and success. This position participates in a 24/7/365 on‑call rotation and requires evening, weekend, and holiday responsibilities as needed. In addition, this role provides individualized student support and case management, coordinating outreach, follow‑up, and care plans for students experiencing personal, academic, or wellbeing challenges while fostering a supportive and responsive residential community.

• Build positive, welcoming, and supportive residential communities through visibility, relationship‑building, and intentional engagement.
• Hold 1:1 conversations with students to address concerns, interpersonal conflicts, and referrals to appropriate campus resources.
• Foster a welcoming residential environment that supports all residential students.
• Promote community standards, positive peer interactions, and opportunities for student leadership and involvement.
• Support community‑based initiatives, hall government, student leadership groups, and programs tied to student success.
• Incorporate a variety of engagement strategies into staff practices and community programming.

• Participate in the on‑call rotation and respond to after‑hours emergencies.
• Provide trauma‑informed, student‑centered support and make referrals to academic, wellness, or success offices.
• Serve as a Campus Security Authority and mandated reporter under Clery and Title IX.
• Support response protocols in accordance with the University’s Emergency Operations Plan (EOP).

• Serve as a hearing officer for low‑to mid‑level conduct cases.
• Support compliance with community standards and educational follow‑up.

• Assist with opening/closing processes, occupancy management, and room changes.
• Complete routine building checks, health & safety inspections, and work‑order follow‑up.
• Support front‑desk operations and coordination with facilities partners.

• Hire, train, supervise, and evaluate Resident Assistants.
• Conduct weekly staff meetings and regular 1:1 supervision conversations.
• Provide coaching, accountability, and ongoing support for programming and duty responsibilities.

• Partner with campus offices including Residence Life and Housing, Counseling, Zip Assist, Conduct, and academic support units.
• Support departmental assessment, documentation, and reporting expectations.
• Assist with summer operations including training, onboarding, and community development support.
• Provide support for New Student Orientation (NSO) and admissions activities as assigned.

• Foster a welcoming residential environment that supports students of varying backgrounds and lived experiences.
• Promote community standards, positive peer interactions, and student leadership development.
• Promote practices and programming that uphold equal opportunity, respect for all individuals, and compliance with applicable state and federal nondiscrimination laws.

• Serve as primary support for students referred through CARE/BIT, faculty, advisors, Zip Assist, Counseling, and University Police.
• Conduct outreach and hold regular 1:1 meetings to support students experiencing distress, academic difficulty, conflict, or hardship.
• Develop individualized support and follow‑up plans, ensuring consistent care coordination.
• Maintain timely case documentation in Maxient or equivalent…