Inside Sales Representative

Akron City
121 S. Main Street
Suite 300
Akron, OH 44308, USA

The Quality Assessments Division at Smithers is hiring a full-time Inside Sales Representative to join our team.

As an Inside Sales Representative, you will be responsible for generating sales of SQA services by converting inbound leads and actively prospecting outbound opportunities, using a combination of company-provided marketing tools and self-developed sales techniques. Responsible for regularly maintaining a well-documented, disciplined, and transparent sales pipeline. A balanced approach—combining high-touch client service, assertive follow-up, and strong collaboration within the SQA team—is essential.

• Utilizing the Sales process for any SQA wins from the initial point of client contact through to the start of delivery of work.
• Sales duties include, but are not limited to:
  • Timely follow-up on websites, phone, and referral inquiries
  • Identifying target buyer personas and initiating contact through telephone sales, direct e‑mail, and social networking
  • Consistent and accurate entry of all lead/prospect contact information into required sales application forms and opportunity management systems.
  • Meeting daily and weekly activity metrics in support of lead generation and conversion‑to‑win goals
  • Entering, maintaining, and revising accurate sales funnel valuations
• During the Sales process, accurate coordination of any client information to support Operations‑provided quotations for services is required, as well as relaying any specific SQA client requirements to Operations team members (e.g., requested auditor, desired dates, and other conditions for service needs).
• Efficiency is required to attain a consistent high volume of leads while not sacrificing leads that are close to wins and confirmation of delivery dates.
• Discipline is required to ensure internal systems are fully and appropriately utilized for timely and visible pipelines.
• Frequent communication is required through all available mediums, including phone, email, and in‑person (as required).
• Resourcefulness is required to effectively utilize available B2B tools and marketing campaign techniques while possessing the competencies to develop (with Marketing support) additional techniques and processes.
• An overall relationship‑building style is required for management of referrals of leads, including consultants, auditors, or other interested parties, to ensure both longstanding relationships are maintained and new relationships for service offerings are achieved.

• Bachelor’s degree from a four‑year college or technical school (preferably with a concentration in Sales or Marketing), or equivalent relevant experience.
• Minimum of three (3) years of customer sales service experience, including a combination of direct service sales, cold calling, and B2B sales utilizing tools such as Linked In, Zoom Info, etc.
• Proficiency with CRM platforms (such as Salesforce, Infor CRM, and Microsoft Dynamics).
• Proficiency with Microsoft Outlook.

• Experience in marketing or sales campaign strategy and execution.
• Proven track record in managing larger‑scale B2B transactions (>$100K in first‑year revenue).

• Variable salary commensurate with experience and qualifications
• Medical, dental, and vision benefit plan
• 401(k) retirement savings plan
• Life insurance and AD&D
• Short‑term and long‑term disability coverage
• Wellness Program
• Employee Assistance Program (EAP)
• Business Operation System (BOS) – SQA Audit Management Platform
• Training and development support

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.