Retail Sales Associate

Pet Smart is hiring for the Retail Sales Associate Full Time role. The Pet Associate (Retail Sales Associate) engages with pet parents and their pets, provides positive experiences, and upholds Pet Smart's vision, mission, values, and strategy. The role supports store cleanliness and maintenance, pet safety standards, and the direct care of pets within the store.

• Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online.
• Greets pet parents and answers their questions throughout the store.
• Prepares online orders for pick-up in store and ensures a smooth, positive pick-up experience.
• Responsible for the pet healthcare of store owned pets, including feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums).
• Maintains total store cleanliness standards.
• Supports the store with weekly price changes and monthly promotional pricing.
• Stages and sorts new product to match sales floor planners.
• Faces, fills, and recovers products to meet sales floor standards.
• Recommends, informs, and sells merchandise, services and live pets.
• Administers store owned pet medications as directed by veterinarian.
• Promotes special events such as adoption weekends, Treats enrollment, charity events, etc.
• Ensures a safe environment for associates, pets, and pet parents.
• Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Assists and works in various areas throughout the store (including services) as required. Other duties may be assigned.
• Participates in a culture of Belonging and Recognition.
• Follows all Company Policies and Procedures.

• Strong written and verbal communication skills.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Ability to react under pressure and maintain composure.
• Must be 18 years of age or older (subject to local laws).

• Stand, walk, climb a ladder, and use hands to handle, feel, hold, write; reach with hands and arms; stoop, kneel, crouch; depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Depth perception.
• Exposure to moving mechanical parts, a wet environment with pet hair; moderate to high noise levels, and live animals; required safety and pet-handling protocols.

• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Retail

At Pet Smart, we are more than a company obsessed with pets; we are obsessed with our people too. Our values are rooted in unconditional love and staying united together. When our associates are happy and healthy, they can provide the best possible care for our pets while enjoying a work experience that celebrates them as their authentic selves.

Pet Smart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by federal, provincial or local law.

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law). For applicants in Waterloo, San Francisco, or Los Angeles, fair chance laws may apply.