Sales Support Analyst Team Leader

Hybrid - Remote (1-5 days onsite a month potentially)

The Team Leader provides day to day leadership and direction to a diverse team of associates who have a responsibility to deliver premium customer support.

The Team Leader will be expected to manage multiple functions and processes throughout the department with the focus on project management, problem diagnosis/resolution, and process improvement resulting in a team that provides outstanding customer support.

• Assigned various administrative duties including, but not limited to: scheduling staff, tracking attendance/PTO, new associates access requests, IT requests, etc.
• Communicating information to associates and receiving feedback from them on topics.
• Implementing and communicating processes, procedures, and policies provided from the Inno Source Director, HR Account Manager, Manager of department, as well as the client.
• Communicate with the Inno Source HR Manager and Manager, any disciplinarily actions taken with any associates based on performance, attendance, actions, etc. As well as keeping records of all documentation.
• Responsible for participating in associates' annual reviews.
• Policies and procedures — Be familiar with current the Client and Inno Source policies and procedures to assure associates have current information and are following policy.
• Monitor daily activities of associates to make sure they are following Inno Source / Client policies.
• Training — Responsible for associate receiving efficient training. Also following up on associate's progress and handling any additional training if needed.
• Ensure Client report requirements are completed.
• Working knowledge of current Microsoft office products.
• Has good understanding of the client company culture and business practice.

• 1-2 years' experience in related field preferred.
• High School Diploma.
• Actual experience leading, mentoring and/or supervising associates in a multi-tasking, fast-paced environment.
• Demonstrated competency in the execution of projects, decision making and negotiating skills.

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Inno Source has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

If you are an individual with a disability and need assistance in the application process please contact or email [email protected] .
We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.