Point of Sale Help Desk Support

Hybrid - Remote (3 days onsite / 2 days WFH) - Mon-Friday Schedule!

Description

Serve as a single point of contact via inbound calls from customers for any questions arising from the use of Goodyear’s Point of Sale Software and Hardware issues for ~600 stores. HP Service Center and Service Now is used to track all calls and tickets.

Support

Hours:

Must be able to support between the hours of 8AM- 6PM (Monday – Friday)

• Answer phones, monitor email and chats from Level 1 agents
• Assist Retail in making any Point of Sale maintenance changes to the program
• Assist Kronos Support in their testing with various Point of Sale docs
• Update the PEDS servers
• Assist with Credit Card issues, updates and installation assistance on new Credit Card Machines
• Assist with AR issues that the Point of Sale team can’t support
• Correcting the failed DR documents from VOL through SAP
• Setup outside Vendors for web ordering
• Assistand work with Ecommerce on failure issues
• Assist Retail stores with billing errors

Associates or Bachelors degree in Information Technology or Computer Science is preferred (not required)

High School Diploma or GED required

Benefits & Pay

Medical Benefits, Vision, Dental Reimbursement, Paid Time Off, Holiday Pay, and 401k + Match

Help Desk, Point of Sale

Help Desk Support, Hardware, Software, Network Troubleshooting

Support, Hardware, Software, Network Troubleshooting

Inno Source has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Application Assistance

If you are an individual with a disability and need assistance in the application process please contact or email  .
We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.