Senior Director Practice Operations

Senior Director Practice Operations (Project Management) Position Summary

Provides enterprise-wide strategic, operational, clinical, and financial leadership across the orthopedic service line, including outpatient practices, hospital-based services, ambulatory surgery centers, and ancillary services. This role serves as a senior operational leader and trusted partner to executive leadership and orthopedic physicians, accountable for service line performance including quality outcomes, patient experience, access, physician engagement, financial results, and growth. This role advances organizational strategy by standardizing operations, optimizing access and throughput, driving quality and safety, and fostering high-performing teams to deliver patient-centered care.

Practice Strategy and Physician Partnership:

Leads the development and execution of the orthopedic service line and practice operations strategy aligned with organizational priorities. Serves as a senior operational partner and liaison to orthopedic physicians, physician leaders, and executive leadership. Co‑facilitates physician practice management task force, ensuring physician input informs operational strategy.

Identifies growth opportunities, service enhancements, and market expansion initiatives based on market trends and organizational goals.

Operations Oversight and Performance:

Provides executive oversight of day‑to‑day operations for central scheduling and authorization functions and all orthopedic clinic operations. Ensures efficient patient flow, scheduling, access, throughput, and resource utilization.

Establishes, monitors, and improves key performance indicators related to access, productivity, quality, patient experience, and financial performance. Standardizes workflows, policies, and procedures to ensure consistency, scalability, and operational excellence.

Financial Management:

Develops, manages, and oversees service line and practice budgets, including forecasting, revenue, expense, and capital planning.

Monitors financial performance including volumes, margins, productivity, and cost management initiatives. Analyzes clinical, operational, and financial data to drive informed decision‑making and performance improvement.

Quality Safety & Compliance:

Partners with clinical, quality, risk, and compliance leaders to drive quality improvement and patient safety initiatives. Ensures compliance with all regulatory, accreditation, licensure, HIPAA, OSHA, and organizational requirements.

Monitors quality metrics, outcomes, and patient experience scores; leads corrective action and improvement efforts as needed.

Growth and Organizational Cooperation:

Partners with senior leadership and physicians to evaluate growth, expansion, and access optimization opportunities. Collaborates with Nursing, HR, IT, Finance, Quality, Patient Experience, and other departments to align orthopedic operations with organizational strategy.

Establishes and maintains policies and governance structures that support sustainable growth and performance.

People Leadership and Development:

Recruits, leads, coaches, and develops orthopedic administrative and operational leaders. Builds leadership capability and succession planning to support long‑term organizational success.

Fosters a high‑performance culture that promotes accountability, engagement, collaboration, and continuous improvement. Supports recruitment, onboarding, development, and retention of physicians, advanced practice providers, and staff.

Other Responsibilities:

Complete additional duties as needed in support of smooth, patient‑centered clinic operations.

All other duties not specifically assigned.

Education: Bachelor’s Degree required, in health‑related field preferred; MBA, MHA or MHSA highly preferred.

Experience: 7‑10 years of demonstrated leadership and management experience required; four (4) or more years experience in outpatient operations management and experience managing multiple healthcare clinic locations; in‑depth experience working with multiple providers and a large non‑provider staff preferred; proficient knowledge of the…