Universal Banker-Akron

Join to apply for the Universal Banker-Akron role at Buckeye State Credit Union

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Never worked for a Credit Union before? No problem….

If you enjoy working with people, want to help others with their financial journey, and want the ability to be yourself while doing it, Buckeye State Credit Union is the place for you! As a Universal Banker, you will serve as a valued liaison between members and our credit union enthusiastically supporting the credit union’s focus on member sales and service.

We at Buckeye promote a caring, enjoyable work environment designed to support you. Who says work can’t be fun?

• Greet and welcome members and visitors to the credit union in a professional and friendly manner. Provide prompt, efficient, accurate, and caring service in the processing of transactions to gain member loyalty
• Open new accounts, assist members with current account questions, and process new credit applications
• Interview, gather background information/credit bureau reports and evaluate members and provide information on loan products and alternative products to best meet their needs.
• Assist in processing loans through completion of loan application
• Actively seek out consultative sales opportunities and cross-sell opportunities and promote credit union products and services based on member needs
• Consistently meet or exceed sales goals to support overall credit union financial goals ~Rewarded with generous uncapped incentive paid out quarterly
• Complete a variety of transactions to serve members by receiving or paying out funds with a high degree of accuracy.
• Assist members with account inquiries, account updating and changes to accounts.
• Respond to members’ requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance. Find a solution to the problem by incorporating a sales or service product

• High school diploma/GED required
• 1+ years of commission/incentive-based sales
• 2+ years of retail banking experience as a teller or customer contact/sales position
• Ability to multi-task
• Excellent customer service skills
• Excellent oral and written communication
• Excellent problem-solving skills

• Connect – We pull together; we relate; we energize
• Simplify – We reduce friction; we make it easy
• Adapt – We innovate; we are resilient

$20.00-$23.00/hour + quarterly uncapped sales incentive

• Culture – Awarded as one of Northeast Ohio’s top places to work 7 years running in . We offer an inclusive, engaging work experience where you can be unapologetically you. From our “Smart Casual” dress (yep you can wear jeans), music and movie theater popcorn in the branches, or even decorating your workstation your way, we want you to be you!
• Buckeye is…
  • Scrappy – We are tenacious, focused, resilient. We’re a credit union on a mission
  • Quirky – We are decidedly different. How we do banking is different than others
  • Cheerful – We know your name; we’re happy to see our members. We’re friendly and approachable
  • Personable – We treat our members like neighbors, not account numbers. Always offering a friendly face, not a robot voice.
• Environment of Growth – We at Buckeye maintain a commitment to continuous improvement and both challenge and support our employees to increase their knowledge, skills, and capabilities through all phases of their careers. We invest in your success!
• Benefits & Incentives – you will be eligible for medical, dental, vision, 401k match, Life Insurance, Short Term Disability, profit sharing, employment referral incentive, and uncapped incentive pay based on production; adding $10,000-$20,000/year to your salary.