Cashier, Customer Service​/HelpDesk

Description:
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem.

• Recommend potential products or services to management by collecting customer information.

• Contribute to team effort by accomplishing related results as needed.

• Manage large amounts of incoming calls.

• Identify and assess customers' needs to achieve satisfaction.

• Build sustainable relationships of trust through open and interactive communication.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Follow communication procedures, guidelines, and policies.

• Go the extra mile to engage customers.

• Resolve customer complaints via phone.

• Greet customers warmly.

• Assist with placement of orders.

• Advise on company information.

• Take payment information and other pertinent information such as addresses and phone numbers.

• Place or cancel orders.