Customer Account Manager

As a global leader with a strong reputation for manufacturing quality silicone materials, Shin-Etsu’s footprint in Northeast Ohio continues to expand. This is a great opportunity to join a dynamic, team-oriented group. Shin-Etsu offers a unique company culture centered on mutual respect and integrity where employees are highly valued. Safety and quality come first in everything we do, while doing the right thing is an everyday expectation.

• Process orders daily, review for correct information, and enter into ERP system in a timely fashion.
• Ensure that customer pricing is accurate and that all sales quotes are current.
• Work with both parent company and local scheduling for inventory stock availability.
• Monitor inventory status and incoming information. Inform customers of delivery status, whether on time or delayed.
• Coordinate with Logistics and/or Scheduling departments for hot orders and expedited shipments. Request the adjustment of priorities as needed.
• Create shipments as scheduled by the customer, including extra documentation and coordination required for international shipments.
• Handle all customer complaints within 24 hours including return material authorizations (RMA’s) and order invoice corrections (OIC’s). Process RMA’s and OIC’s in ERP system.
• Respond to all customer inquiries in a prompt and courteous manner.
• Work well with internal personnel to resolve problems and meet customer needs.
• Keep appropriate personnel, including customers, sales staff, and supply chain staff informed of constantly changing priorities and scheduling needs.
• Serve as a back-up for other Customer Account Managers when needed.
• Perform other duties as assigned by supervisor.

• High school diploma required.
• Some college preferred.
• 4-6 years’ experience in a business and problem-solving environment strongly preferred.

• Computer literate working with Microsoft Office.
• Oracle or other ERP system experience is strongly preferred.
• Strong verbal, written, and interpersonal skills.
• Ability to take direction and carry out instructions from the manager in an orderly and efficient manner.
• Work effectively within a team environment.
• Ability to work independently and in groups and be self-motivated in both settings.
• Strong problem solving and troubleshooting skills. This includes being proactive in your approach to all issues in order to identify or eliminate potential problem areas.
• Ability to adapt to changing priorities.
• Strong attention to detail.
• Capable of working well under pressure, handling multiple tasks with the ability to organize and prioritize effectively.

Traditional benefits include: medical, dental, vision, life insurance, short and long term disability insurance, 401(k) with company match, 10-paid holidays, vacation and personal time off, competitive salary. Additional benefits include:
Job stability and security, growth opportunities, a safe and clean work environment, flexible work hours, an exceptional company culture.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.