Call Center Customer Service Representative Akron

Never worked for a Credit Union before?? No problem…. If you enjoy working with people, want to help others with their financial journey, and want the ability to be yourself while doing it, Buckeye State Credit Union is the place for you! As a Call Center Specialist, you will serve as a valued liaison between members and our credit union enthusiastically supporting the credit union’s focus on member service.

We at Buckeye promote a caring, enjoyable work environment designed to support you. Who says work can’t be fun?

• Create a world class experience for members
• Serve membership by providing service and information in a pleasant, professional, and efficient manner via telephone or Interactive Teller Machines
• Research and resolve routine member questions, problems, and complaints
• Open new accounts, and service existing accounts. Set up new account profiles, and provide members with all necessary information for membership
• Provide members with appropriate referrals regarding other Credit Union products available to them
• and more……

• High school diploma/GED required
• At least 1 year of customer service, preferably in banking, call center, or financial institution
• Strong customer service focus
• Excellent listening skills
• Excellent problem-solving skills
• Excellent verbal and written communication skills

• Culture - Awarded as one of Northeast Ohio’s top places to work 7 years running in . We offer an inclusive, engaging work experience where you can be unapologetically you.
• Unapologetically different, on purpose - At Buckeye we pride ourselves on being different and that includes our employees. From our “Smart Casual” dress (yep you can wear jeans), music and movie theater popcorn in the branches, or even decorating your workstation your way, we want you to be you!
• Environment of Growth - We at Buckeye maintain a commitment to continuous improvement and both challenge and support our employees to increase their knowledge, skills, and capabilities through all phases of their careers. We invest in your success!
• Benefits & Incentives – you will be eligible for medical, dental, vision, 401k match, Life Insurance, Short Term Disability, profit sharing, and referrals