Customer Service Representative FirstEnergy

Customer Service Representative with First Energy

Akron, Ohio

On-Site

$18.00/hour

Customer Service Representative with First Energy

Inno Source is hiring contract Customer Service Representative positions with potential to be considered for hire with First Energy! If selected for this opportunity, you will be an employee of Inno Source and will provide customer service to First Energy customers.

First Energy is an award-winning Fortune 500 electric utility company with locations across
five states including Akron, OH.

Inno Source is a staffing company offering long-term opportunities providing services to our award-winning clients, including First Energy! In this role, we offer:

• A supportive and fun work environment

Whether you’re an experienced customer service professional or new to the field, we want YOU on our winning team. Don’t miss this opportunity to shine and take your career to new heights!

• Fantastic
  
  Work Schedule:
  
  Enjoy a stable, Monday through Friday schedule!
• Great Pay: Starting at $18.00/hour with opportunities for growth and advancement.
• Outstanding Benefits: Comprehensive medical insurance, dental reimbursement, and life insurance.
• Comprehensive Training: Get paid while completing our comprehensive training program, designed to help you hit the ground running after 6-8 weeks.
• No Sales or Telemarketing: Focus solely on providing excellent service—no high-pressure sales!

Your Role as a Customer Service Representative

As the voice of First Energy, you’ll be the first point of contact for our valued customers. After completing our paid training, you will:

• Deliver Outstanding Service: Answer inbound calls and provide solutions to service‑related questions.
• Resolve Billing Questions: Assist with payment options, billing concerns, and account maintenance.
• Assist During Emergencies: Process outage and emergency calls with professionalism and care.
• Build Customer Trust: Document account notes and use your independent judgment to resolve concerns calmly and courteously.

What We’re Looking For

• Education: High school diploma or GED.
• Experience: Previous call center experience preferred, other customer service experience required.
• Skills: Strong communication, problem‑solving abilities, and a professional demeanor.

• Competitive pay starting at $18.00/hour.
• Comprehensive benefits package, including medical, dental, and life insurance.

Click below to apply for this job. You just might discover your next career!

Inno Source has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

If you are an individual with a disability and need assistance in the application process please contact or email .

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.