Customer Account Rep

Customer Account Rep

Pay Rate:
Starting $26.11 /hr. (DOE)

Location:

Akron, OH 44306

Start Date:

Right Away
Shift: 1st shift

• Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision
• 401(k)
• On the job training / cross‑training
• Life Insurance, disability insurance
• Voluntary life insurance for family members available
• Accident and critical illness insurance optional
• Scheduled performance reviews
• Referral program

• Receive, review, and enter purchase orders into the ERP system.
• Raise quotes and customer documentation, prioritizing workload to ensure excellent service.
• Respond to customer emails and phone calls to manage orders and enquiries; act as the primary point of contact for buyers and supply chain personnel.
• Coordinate site visits to client facilities and set‑up customer meetings as required.
• Refer pricing queries to the Senior Customer Account Representative and/or Commercial functions to ensure accurate pricing.
• Track and reconcile internal and external customer scorecards, verifying the metrics by which the client is judged.
• Produce costing sheets in collaboration with Procurement, Demand Planning, and Manufacturing to create accurate quotes.
• Use SAP product recognition to identify runner/repeater parts and determine what can be sold to the customer, checking lead times; raise relevant enquiry for stranger/alien parts.
• For orders of out‑of‑production products, gather information to prepare a quotation, including pricing, lead time, and terms & conditions.
• Deliver quotations and coordinate with functional leaders to answer questions until the order is received or the opportunity is closed as lost.
• Monitor and manage customer portals to ensure prices, quantities, lead times, and contract terms are acceptable, in accordance with authority delegated by Finance, Commercial, and Operations.

Education Level: Required:
Bachelor's Degree or at least 1–2 years of relevant industry experience.
Preferred:
Bachelor's Degree and equivalent experience.

Field of Study / Area of

Experience:

Customer service, Microsoft Office Suite, SAP, , Robot Morning/Demand Line (2+ years of experience in customer service).

• Knowledge of regulations pertaining to the products and customers (e.g., FAR, DFARS, DEFCONS).
• Ability to understand and follow specific instructions and procedures.
• Ability to gather data, compile information, and prepare reports.
• Strong verbal and written communication skills.
• Excellent customer service orientation.
• Well‑organized, detail‑oriented, and able to multi‑task.
• Ability to prioritize duties to meet deadlines.
• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web browsers.
• Knowledge of SAP and/or Salesforce.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.