Spa Concierge

About Woodhouse Spa

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self‑care. With 86 nationwide locations, they offer signature massages, facials, body treatments, rituals and more, providing a holistic approach to wellness that lasts long after guests leave the spa.

• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• Opportunity for advancement

You are the first and last impression for each guest who enters the spa, ensuring every experience is memorable and enjoyable from start to finish.

• Serve as the primary support for the spa manager, therapists and guests, ensuring a friendly, inviting experience.
• Answer incoming calls and schedule appointments or provide service recommendations and collect payment.
• Partner with therapists to increase guest retention and retail sales by scheduling the next appointment during checkout and promoting recommended products.
• Educate guests on the Woodhouse experience, including a warm welcome, locker room and amenities tour.
• Drive service and retail sales by educating guests on products and services.
• Remember personal details that make Woodhouse Spa special, such as guest favorite drinks and birthdays.
• Work weekends and some holidays; maintain flexibility to work Sundays.

• High school diploma or equivalent.
• Experience in a fast‑paced environment with professionalism.
• Ability to navigate change management and drive company sales goals.
• Comfort interacting with guests in a spa setting.
• Leadership experience in a similar front‑office operations role.
• Proficiency in English (reading, writing, verbal).
• Computer proficiency and basic accounting skills for daily closing procedures.
• Previous customer service and telephone reservations experience.

Full‑time

• Ability to stand and bend over for extended periods.
• Ability to lift up to 45 lbs.