PT Gateway Student Support Assistant; Akron

Overview

Our part-time Gateway Student Support Assistant role assists and guides students through the college community with the admissions application process, financial aid application process, registering for classes, and answering questions concerning admissions and financial aid eligibility issues. This position works a maximum of 29 hours per week on our Akron campus.

The positive energy at Stark State College comes from exceptionally dedicated employees who work hard for students. Success - for both our employees and our students - is the result.

Monday-Tuesday 12-6:30pm, Wed-Fri is 11:30-4:30pm

$17.35 to $22.54, commensurate with experience

If you are customer service oriented and are highly effective at managing multiple tasks simultaneously, completing them with accuracy and careful attention to detail we want to hear from you.

• Coordinating effective office procedures and efficient work flow while maintaining excellent customer service, confidentiality, and professional demeanor.
• Greet students and visitors, directing them to the appropriate offices or persons; provides factual information or materials to routine inquiries.
• Serve as a backup to other enrollment services staff through cross training, thus providing continuity within the office.
• Accurately process and maintain student records in compliance with federal, state, and institutional regulations.
• Perform specialized tasks such as document imaging, application processing, eligibility verification, award processing, reporting, and student outreach.
• Cross-train in multiple areas to provide backup support and ensure continuity of enrollment services.

• Associate degree is required, preferably in Business, Accounting or related field.
• Exceptional customer service skills.
• 1-2 years experience working in an office environment with a high functioning team is preferred.

Part-time employees receive state pension/retirement (OPERS/STRS), paid Stark State tuition, & employee assistance program.

The work you do at Stark State will matter to the thousands of students who walk through our doors, and eventually across the commencement stage, on their journey to a better tomorrow. Come join us and learn how your aspirations can be part of a better future for them – and you.

We love meeting stellar candidates, so please don’t hesitate to apply.