Public Services Assistant II; Northwest Akron Branch

Public Services Assistant II (Northwest Akron Branch)

Join to apply for the Public Services Assistant II (Northwest Akron Branch) role at Akron-Summit County Public Library.

The Akron-Summit County Public Library (ASCPL) has been an essential community asset since 1874. It has been recognized nationally as one of the finest public libraries in the United States for exceptional customer service, community collaboration, and high levels of customer and employee satisfaction.

We offer a comprehensive benefits package, including paid vacation and sick leave, 11 paid holidays, voluntary health, dental, and vision benefits, ASCPL-provided life insurance, and retirement through the Ohio Public Employees Retirement System (OPERS).

• Greets customers in a friendly and accessible manner.
• Assists customers in the selection and use of library materials.
• Provides reference services, directing customers to additional resources.
• Assists customers in using library technology, including the internet and library databases, and offers instruction.
• Interprets library policies and procedures to the public in a customer‑responsive manner.
• Addresses problem situations and maintains order as needed.
• Performs clerical duties related to materials, mail, and supplies.
• Receives, sorts, and distributes new library materials and incoming mail.
• Prepares materials from bindery and sends items to Technical Services for cataloging.
• Orders division supplies online or by requisition to Shipping and Receiving.
• Inputs material orders and performs standard library routines, including circulation and delivery.
• Processes, sorts, shelves, and merchandises library materials.
• Performs opening and closing duties.
• Provides services to special populations, including card registration, rehabilitation, and community event representation.
• Maintains circulation records and processes holds for customers.
• Resolves customer disputes regarding their circulation record.
• Performs other duties as assigned.

• High school diploma or equivalent with some college coursework, or an associate’s degree.
  
  Knowledge of customer interests related to library materials, programs, and services.
• Knowledge of the principles of intellectual freedom as they apply to public libraries.
• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to use a computer and job‑related software or systems applicable to essential functions of the job.
• Ability to lift light objects (less than 25 pounds) and carry them short distances (50 feet or less) and push library material carts up to 200 pounds.
• Ability to pass criminal background and education verification check screenings.

• Bachelor’s degree.
• Library work experience.

The Akron‑Summit County Public Library is an Equal Opportunity Employer.