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Job Description & How to Apply Below
We are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channels—digital, call center, branches, and field services. This role focuses on channel governance, standardization, and improving how customers move between channels.
Key Responsibilities- Define and manage omnichannel standards and guidelines.
- Ensure consistent information, tone, and customer experience across all channels.
- Support channel integration efforts and cross‑channel handoff design.
- Review customer‑facing content across channels to avoid inconsistencies.
- Work with digital, IT, and operations teams to enhance channel strategy.
- Bachelor's degree in Communications, Marketing, Business Strategy, or related field.
- Experience in omnichannel management, channel strategy, or CX governance.
- 2‑7 years of experience (depends on educational attainment).
- Strong skills in content governance, communication standards, or channel optimization.
- Arabic language is mandatory but not required.
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