Client Services & Commercial Manager - Events Production

Job description

1. Role Purpose

To drive revenue growth and ensure seamless delivery of client projects by owning the full commercial and client management cycle — from first contact → proposal → negotiation → production coordination → project execution support → post-event follow-up.

This role bridges
sales, client servicing, and internal coordination
, ensuring all client requirements are communicated accurately and that production teams always work with the latest approved information.

2.

Key Responsibilities

A. Business Development & Revenue Generation

• Identify and pursue new business across corporate, government, cultural, private sectors.
• Prepare and deliver pitches, proposals, decks, and commercial offers.
• Build and maintain a healthy sales pipeline; deliver monthly/quarterly revenue targets.
• Strengthen Hafeet’s market presence, develop and maintain long‑term client relationships.

B. Full‑Cycle Client Relationship & Communication

• Serve as the primary client communicator from initial inquiry to project completion.
• Attend client meetings, site visits, and production check‑ins.
• Collect requirements accurately and translate them clearly to internal teams.
• Maintain communication logs, approvals, updates, and revision records.
• Proactively manage client expectations (timelines, budget, creative feasibility).
• Provide regular updates during production, fabrication, and installation phases.
• Ensure all client feedback is documented and relayed immediately to design & production teams.

C. Internal Coordination with Production, Design & Operations

• Collaborate closely with production managers, designers, carpenters, fabricators, and technical teams.
• Communicate all updates, revisions, and requirements clearly and on time.
• Ensure BOQs, drawings, and material lists reflect the latest client‑approved version.
• Lead internal alignment meetings when changes are introduced.
• Monitor project progress to ensure alignment with client expectations and signed scope.
• Support production during installations by coordinating with the client on site.
• Identify early risks or delays and elevate to management when needed.

D. Proposal, Costing, & Commercial Control

• Prepare quotations based on client briefs and production input.
• Ensure pricing maintains healthy profit margins.
• Manage change requests, variations, and revised quotations where applicable.
• Assist with contract drafting, scope documentation, and payment follow‑up.

E. Project Monitoring

• Conduct on‑site reviews during key production/installation moments.
• Serve as the bridge between client and production manager on the ground.
• Verify that final output matches the approved concept, drawing, and BOQ.
• Provide real‑time communication to clients about what is being implemented.
• Assist with last‑minute adjustments (within agreed scope) to ensure client satisfaction.

F. Post‑Event & Relationship Development

• Lead post‑event debriefs with both clients and internal teams.
• Gather client feedback and identify future business opportunities.
• Support invoice closing, variation approvals, and payment settlement.

3. KPIs Revenue

• Monthly / quarterly revenue targets
• Gross profit margin per project

Client Satisfaction & Execution Quality

• Client satisfaction
• Number of complaints / issues avoided due to proactive communication
• Accuracy of project information (changes communicated correctly)

Internal Coordination Quality

• Timely communication of updates to production
• Reduction of misalignments caused by unclear or late communication
• Smooth execution flow with fewer last‑minute interventions

Operational Activity Metrics

• Number of site visits and check‑ins
• Response time to client communication
• Number of proposals & revisions submitted monthly

UAE driving licence is required.

4. Skills & Competencies Technical & Operational Skills

• Strong understanding of production workflows (carpentry, fabrication, staging, décor, AV).
• Ability to read drawings, BOQs, and understand materials.
• Skilled in translating client vision into clear internal instructions.
• Strong project coordination and organizational capability.
• Confident on‑site presence during setups.

Soft Skills

• Excellent communication, listening, and expectation management.
• Strong problem‑solving ability under pressure.
• Professional, proactive, and client‑oriented mindset.
• Highly organized, high attention to detail and strong follow‑up discipline.

5. Experience Requirements

• 3–7+ years in events, exhibitions, production, or client servicing roles.
• Experience in hybrid sales + operations roles is a strong advantage.
• Proven history of managing client relationships and internal coordination.
• Experience attending actual builds/installations in the field.

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