Store Associate

Overview

The Salvation Army is a faith- and values-based organization that serves people in need across Canada and Bermuda. For more than 130 years we have helped more than 2 million people annually by providing necessities such as food, clothing and shelter, and by supporting individuals facing unemployment, addiction and family challenges. There is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

POSITION PURPOSE SUMMARY: The role provides service to customers, sorts incoming product, and assists in the ongoing retail operations of The Salvation Army Thrift Store.

• Operations
• Greet and interact with customers/donors in a positive, friendly, and courteous manner.
• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Maintain store opening and closing procedures as required.
• Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Pay attention to store security, by monitoring activity within the store.
• Assist with store layout plans to attract customers, including window and merchandise displays; ensure attractiveness of the store through tidy maintenance.
• Contribute to inventory control by retrieving, sorting, hanging, and pricing as directed.
• Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory as directed.
• Handle merchandise safely and organize; assist in stock rotation; bag textiles for recycling and place metal recycling in the appropriate location.
• Assist donors with their contributions, unload donations and place stock in appropriate location.
• Maintain proper sorting and processing of goods, ensure compliance with quality standards; ensure all products are priced correctly per store policy.
• Perform other duties as required.
• Health and Safety:
  Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spills, no obstacles inside/outside the store).
• Maintain an attractive, organized and safe appearance of the store; tidy and restock shelves; clean, sweep, dust, and mop as necessary; on a rotational basis, clean the lunchroom, washroom, and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Clarification of Information. Conducts Routine Interactions.

Internal:
Store Manager, Corps Officer(s), volunteers, staff

External:
Guests, vendors

Reports directly to the Store Manager. Direct reports:
None.

• Moderate material responsibilities.
• Uses or maintains organization assets in accordance with established guidelines.
• Does not process any financial transactions with no budget responsibilities.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

• This is a permanent full-time position.
• Work schedule may vary from week to week and will include weekdays and/or Saturdays.
• This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching; ability to lift/move up to 30 pounds.
• The incumbent must take precautionary measures in addition to health and safety rules (e.g., universal precautions, gloves when working with unknown contents).

• Willingness to understand and support the mission and purpose of The Salvation Army in Canada and its implications for position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Alternative combination of education and experience may be considered.

• Completion of some high school coursework.
• Alternative combinations of education and experience may be considered.

• Some months of experience in processing or distribution of goods or customer service.
• Knowledge of lifting guidelines.
• Cash handling experience is required.
• Experience with cash registers and related processes and procedures (e.g., bank deposits, summary reports).
• Product brand awareness would be an asset.
• Experience working in a computerized environment.

• Attention to detail.
• Self-motivated and…