Assistant Store Manager

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith‑and values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description
POSITION PURPOSE

SUMMARY:

This position provides support to the Store Manager/ Corps Officer in the organization and supervision of all operational areas of the retail store. This position ensures the mission of The Salvation Army is supported by the Thrift Store generating funds and influencing positively the communities in which it operates.

Accountabilities

Oversee safety of all customers, staff, and volunteers while in the store

Assist with planning of store layouts and ensures attractiveness of store

Handle customer concerns or complaints in a timely and courteous manner

Support the Store manager/Corps Officer in ensuring all cash operations are carried out according to Salvation Army Policy and Procedures and nightly deposits are secure

Oversee control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately

Provide direction and support to staff in the absence of Store Manager

Participate in interviews and hiring

Provide orientation and training, Provides feedback for performance management of staff in compliance with Divisional and Territorial standards

Assist in planning of store sales, promotions, and auctions

Plan staff schedule, staff meetings, and training sessions

Sort, price, stock various goods

Health and Safety

Works in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Support Store Manager/Corps Officer in ensuring that all staff are aware of emergency procedures and are prepared to implement them immediately as necessary.

Ensures the proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations as applicable.

Performs other work‑related duties as assigned.

Critical Relationship Management
Internal:
Store Manager, Corps Officer(s), volunteers, staff
External:
Community, external vendors

Managerial/Technical Responsibilities
Reports directly to the Store Manager.

Direct reports:
None.

This position supervises staff members and volunteers in the absence of Store Manager/Corps Officer.

Financial And Material Management

Moderate material responsibilities.

Regular responsibility for minor financial matters and for wise use of own resources.

May be authorized to handle small amounts of cash. Little input to annual budget or revenue projections.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Working Conditions

This is a permanent full‑time position.

Working environment is in a store.

Flexibility in work schedule is required.

Work schedule will vary from week to week and will include weekdays and/or Saturdays.

Required to stand for long periods with frequent twisting, bending, crouching, and reaching is required.

Ability to lift/move on a regular basis up to 29 pounds.

Travel is required for this position to attend meetings, etc.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education, Experience And Qualifications

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Work in compliance with OH&S…