IT Business Analyst II - Term

The IT Business Analyst II is responsible for driving high level business analysis and providing strategic advice in support of the City’s technology projects. This role is responsible for identifying and refining new and existing business processes, requirements management, and full traceability throughout the IT project lifecycle. A key requirement is to build and leverage relationships to support project goals, objectives, and deliverables.

Responsibilities include:

• Relationship management:
Liaise with and develop strong working relationships with project teams, sponsors, vendors, technical staff and end users.

• Oversee requirements management:
Analyze, define and document complex business and system requirements to ensure traceability through solution design, testing and implementation.

• Ensure Requirements Traceability:
Maintain full traceability of business requirements from elicitation through demonstration, selection, and implementation, ensuring that the chosen system aligns with the City’s operational needs and strategic goals.

• Where applicable, participate in vendor product demonstrations:
Attend vendor demonstrations, ensuring that business requirements previously elicited are accurately represented and addressed.

• Optimize business processes:
Analyze and document process diagrams for current, future and implemented states in collaboration with affected departments.

• Support implementation activities:
After a solution is selected, collaborate with the implementation vendor(s) to validate requirements, participate in solution configuration, and oversee sessions/workshops to support testing and training activities.

• Bridge stakeholder interests:
Act as a liaison between City departments, vendors, and project sponsors to ensure that the solution delivers measurable improvements in efficiency, transparency, and service delivery.

You Bring:

• Diploma or Bachelor of Science degree in Computer Science, Software Engineering, Computer Engineering, or equivalent

• Business analysis training or equivalent e.g. Certificate of Competency in Business Analysis (CCBA), Certified Business Analysis (CBAP), Entry Certificate in Business Analysis (ECBA), or Professional in Business Analysis (PMI-PBA).

• Minimum of 5 years of experience as an IT Business Analyst

• Experience with process re-engineering, including capturing use cases

• Knowledge of and experience with Business Analysis Methodologies (e.g. BABoK)

• Experience working in a municipal government setting would be an asset

• Results-focused self-starter with excellent time management and organizational skills adept at effectively dealing with multiple competing priorities while meeting deadlines

• Strong communication and presentation skills, demonstrating tact and diplomacy in order to establish strong and successful working relationships with external and internal affected parties

• Ability to establish effective, collaborative working relationships and an ability to build trust with staff across all levels of the organization

• Experience in researching and recommending solutions that would fit with the corporation’s IT landscape

• Strong team player with a demonstrated commitment to service excellence, quality and client communication

We

Offer:

Along with a competitive compensation program and City paid health and dental premiums, this position also includes:

• Excellent health, dental, paramedical and benefits plan

• First-in-class pension plan

• Career development and tuition reimbursement

• Employee discounts, gym membership, social events and health & wellness initiatives

Continuous learning through training and development is encouraged as are flexible work arrangements, when possible. We recognize that our people work best when they feel engaged in their environment and appreciated for their efforts and our overall benefits package reflects that.

Additional Information:

This is a full-time, 18-month term position (37.5 hours per week) with the possibility of extension and requires working in the office at least three days per week.